---
updatedAt: 2025-07-03T13:46:09.000Z
agentTools:
projectIndex: https://docs.glassix.com/llms.txt
---
# Add Forwarding Email Account
# Overview
Connecting your email address to Glassix helps you consolidate all of your work into one place.\
This connection is especially beneficial for businesses that manage their email servers. Connecting your existing account to Glassix prevents the need to change your contact information and keep your previous connections with your customers.
# Connect a Domain
1. Go to **Settings**.
> Click on the symbol in the **agent dashboard**.
2. Click **Channels** → **Email**. [Click here](https://app.glassix.com/00000000-0000-0000-0000-000000000000/admin/channels/mail/general)
3. Click **Add**.
4. In the **Connect Email** window, Click **Next** → **Forwarding** → **Connect a domain** → **Confirm**.
5. In the **Connect Domain** window, Click **Next**.
6. In the **Domain** text box, enter your domain's name.
7. Click **Next**.
8. Download the DNS records and send them to the customer to set on their servers.
> ❗️ **Important:**
>
> If you use CloudFlare to manage your DNS records, you must disable CloudFlare's default [proxying](https://developers.cloudflare.com/dns/proxy-status/#_top) for DNS records. You must use CloudFlare's [DNS-only mode](https://developers.cloudflare.com/dns/proxy-status/#dns-only-records) in order for your records to validate properly.
> 👍 **Tip:**
>
> To save the records without validation, click **I'll do this later** → **Next** → **Close**.
>
> To return to the validation screen, click on the X mark by your domain's name.
> 🚧 **Note:**
>
> The customer needs to set these records so that emails sent by us using their domain won't be flagged as SPAM.
9. Click **Verify Records** → **Close**.
> 🚧 **Note:**
>
> If the verification was unsucceful check the records on your server again.
>
> You can use this [Website](https://www.whatsmydns.net/#CNAME/) to validate your records.
# Connect an Email Address
1. Go to **Settings**.
> Click on the symbol in the **agent dashboard**.
2. Click **Channels** → **Email**. [Click here](https://app.glassix.com/00000000-0000-0000-0000-000000000000/admin/channels/mail/general)
3. Click **Add**.
4. In the **Connect Email** window, Click **Next** → **Forwarding** → **Connect a domain**.
5. In the **Connect** window, select your domain from the drop-down.
6. In the **Email address** text box, enter your email address.
7. Click **Next**.
8. In the **Pin Code** text box, enter the verification code sent to your email address.
9. In the **Confirm** window, copy the Forwarding address and send it to the customer.
> 🚧 **Note:**
>
> All messages in the Inbox folder need to be forwarded to this address
10. Click **Test forwarding** → **Next** → **Close**.
> 🚧 **Note:**
>
> If forwarding test failed re-check your forwarding settings and that all emails reach your inbox.