---
updatedAt: 2025-05-28T10:54:22.000Z
agentTools:
  projectIndex: https://docs.glassix.com/llms.txt
---

# Connect Instagram Account

# Overview

Sometimes customers want to contact you or get your attention via Instagram posts, comments, and messages.\
Managing all these interactions from Instagram can be cumbersome and difficult.\
In this article, we'll review how to connect your Instagram user and Instagram Direct to your Glassix Department.

# Connect Instagram User

1. Go to **Settings**.
   > Click on the <b class="fa fa-cog" aria-hidden="true"></b> symbol in the **agent dashboard**.
2. Click **Channels** → **Instagram**. [Click here](https://app.glassix.com/00000000-0000-0000-0000-000000000000/admin/channels/instagram/general)
3. Click **Add**.
4. In the **Connect Instagram** window, Click **Next** → **LOG IN WITH FACEBOOK**.
5. In the Pop-Up, click on **Continue as `<User Name>`** or **Log in to another account**.
   > If the page was previously connected to Glassix, click on **Edit settings**.
6. In the Instagram Business Accounts section, click on **Select all** → **Next**.
   > Your Instagram account must be connected to your Facebook. Learn how to connect your Instagram to your Facebook [here](https://knowledgebase.constantcontact.com/articles/KnowledgeBase/35023-Connect-an-Instagram-Business-Profile-to-a-Facebook-Business-Page?lang=en_US).
7. In the Instagram Business Accounts section, click on **Select all** → **Next**.

> 🚧 **Note:**
>
> You must select all Instagram and Facebook pages you can access, not only those you wish to connect to. Only pages you connect will be accessed.

8. In the permissions section, make sure all the permissions are enabled → click **Done** → **OK**.
9. In the **Choose Page** section, select the page you want to connect to your department → click **Next**.
10. In the **Confirm** section, choose if you want to connect your Instagram Direct to the department → click **Next** → **Close**.

> 👍 **Success:**
>
> Your Instagram User is now connected to your Glassix Department.

# Connect Instagram Direct

1. Go to **Settings**.
   > Click on the <b class="fa fa-cog" aria-hidden="true"></b> symbol in the **agent dashboard**.
2. Click **Channels** → **Instagram Direct**. [Click here](https://app.glassix.com/00000000-0000-0000-0000-000000000000/admin/channels/instagram-dm/general)
3. Click **Add**.
4. In the **Connect Instagram Direct** window, Click **Next** → **LOG IN WITH FACEBOOK**.
5. In the Pop-Up, click on **Continue as `<User Name>`** or **Log in to another account**.
   > If the page was previously connected to Glassix, click on **Edit settings**.
6. In the Instagram Business Accounts section, click on **Select all** → **Next**.
   > If your Instagram account isn't connected to your Facebook, you can still connect the Facebook page to Glassix. Learn how to connect your Instagram to your Facebook [here]().
7. In the Instagram Business Accounts section, click on **Select all** → **Next**.

> 🚧 **Note:**
>
> You must select all Instagram and Facebook pages you can access, not only those you wish to connect to. Only pages you connect will be accessed.

8. In the permissions section, make sure all the permissions are enabled → click **Done** → **OK**.
9. In the **Choose Page** section, select the page you want to connect to your department → click **Next**.
10. In the **Confirm** section, choose if you want to connect your Instagram Feed to the department → click **Next** → **Close**.

> 👍 **Success:**
>
> Your Instagram Direct is now connected to your Glassix Department.

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