This endpoint sends a message, not as a part of a ticket.

Currently the supported protocols are:

  1. WhatsApp
  2. SMS

The from parameter must be a number or an email address which is linked to your department.

200 OK response from our endpoint doesn't mean that the message was sent. Subscribe to the NON_TICKET_MESSAGE_STATUS Webhook event to receive message status updates.

Language
Authentication
OAuth2
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