Developers

Set Owner

put
https://{workspace}.glassix.com/api/v1.2/tickets/setowner/

This endpoint assigns a new owner to a ticket.

👍

Tip:

If you would like to move a ticket to the unassigned queue, set nextOwnerGuid to:

00000000-0000-0000-0000-000000000000

For example: /api/v1.2/tickets/setowner/966384?nextOwnerGuid=00000000-0000-0000-0000-000000000000

Path Params
integer
required

The ID of the ticket for which to set a new owner.

Query Params
boolean
required

Whether to keep the ticket's current owner as a participant in the conversation.

string

The email address of the new owner for the ticket. Either nextOwnerUserName or nextOwnerGuid is required.

string

The GUID of the new owner for the ticket. Either nextOwnerUserName or nextOwnerGuid is required.

Set to 00000000-0000-0000-0000-000000000000 in order to unassign the ticket.

Responses
200

Success – owner updated

Updated about 1 month ago

Language
Credentials
OAuth2
URL
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Response
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application/json

Updated about 1 month ago