added
Displey Agent Name in Conversation Toggle
over 2 years ago by Shahaf Marelly
In our new version, you can decide whether to show your agents' first names to your customers. 😊
In conversations, the client is exposed to the details of the representatives (by email, chat, and conversations with multiple participants).
We have added a toggle to disable this function. When this setting is off, the agent's first name changes to the company's name.
Note:
If you want to hide the agent's first name, in addition to turning off this definition, make sure there's no use of the agent's first name parameter in the system messages.
- Go to Settings.
Click on the symbol in the agent dashboard.
- Click Users → All Users → Settings. Click here
- Click the Enable displaying agent name in conversation toggle.