Instagram Story Comments

In our new version, you can decide if comments on IG stories will open tickets in Glassix. 😊😊

In the past, if a customer commented on your Instagram story, Glassix would automatically open a ticket without showing the story.

Now, if the Story Messages flag is on, tickets will open and show the story at the top of the conversation. If the flag is off, Glassix won't open a ticket, and any response to the customer will be able only directly from the IG account.



There is a known bug on Instagram's side when showing video Instagram Stories and therefore, they won't appear properly in the ticket.

Learn more about the flag here.