Create

post

https://{workspace}.glassix.com/api/v1.2/tickets/create

This endpoint creates a new ticket with participant/s and fields. After creation, you can send messages on behalf of users. You don't need to include the ticket's owner as participant. Lean more about how to create a ticket in this guide.

Body Params

field1

string

length ≤ 120

Free text field for ticket subject.

field2

string

length ≤ 120

Dynamic field.

field3

string

length ≤ 120

Dynamic field.

field4

string

length ≤ 120

Dynamic field.

field5

string

length ≤ 120

Dynamic field.

field6

string

length ≤ 120

Dynamic field.

field7

string

length ≤ 120

Dynamic field.

field8

string

length ≤ 120

Dynamic field.

field9

string

length ≤ 120

Dynamic field.

field10

string

length ≤ 120

Dynamic field.

culture

string

enum

required

Defaults to en-US

"Restricted code list to note ticket/participant's language/culture. Can customize user's GUI.

en-US; English
he-IL; Hebrew
pt-PT; Portuguese
es-ES; Spanish"

Allowed:

participants

array of objects

required

participants*

tags

uniqueArgument

string

The unique argument parameter can help you to keep the CRM's tickets in sync. We'll return this parameter on every event or endpoint.

state

string

enum

Defaults to Open

The ticket's state.

Allowed:

open

date-time

ISO-8601-formatted datetime of when this ticket was opened; as UTC. Defaults to Now (sys-time).

date-time

ISO-8601-formatted datetime of when this ticket was closed; as UTC. Required when the ticket state is "Closed".

getAvailableUser

boolean

Defaults to true

If set to true, the ticket will be assigned to the next available user. Otherwise, the ticket will be assigned to the token's user.

addIntroductionMessage

boolean

Defaults to true

Switch to control whether to send a greeting message to the participants.

enableWebhook

boolean

Defaults to true

Enables the webhook callback of a new ticket.

markAsRead

boolean

Defaults to false

If set to True, the conversation is marked as read and no notification will be shown.

details

object

Additional details about this ticket. You can set the details object either when creating a ticket or when updating existing ticket.

Responses

200Success - ticket created

400Bad Request