Attachment

An Attachment is part of a transaction, for example, an image sent along with a message from a customer.

"attachments": [
  {
    "id": 32833,
    "type": "Document",
    "fileIdentifier": "15062307211790_bookingcon_4wblckra_99c21246-e355-454c-9001-0158aa054d29.pdf",
    "originalFileName": "booking_confirmation.pdf",
    "thumbnails": [
      "https://glassix-test.s3.eu-central-1.amazonaws.com/thumbnail_15062307211790_bookingcon_4wblckra_99c21246-e355-454c-9001-0158aa054d29.pdf.jpg?X-Amz-Expires=21600&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20230615/eu-central-1/s3/aws4_request&X-Amz-Date=20230615T072154Z&X-Amz-SignedHeaders=host&X-Amz-Signature=b9ff81711e2e3d714cc9b281df2e6d94cc0ac6c9a70f025100b5df167e4d1b23"
    ],
    "thumbnailsFileIdentifiers": [
      "thumbnail_15062307211790_bookingcon_4wblckra_99c21246-e355-454c-9001-0158aa054d29.pdf.jpg"
    ],
    "uri": "https://glassix-test.s3.eu-central-1.amazonaws.com/15062307211790_bookingcon_4wblckra_99c21246-e355-454c-9001-0158aa054d29.pdf?X-Amz-Expires=21600&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20230615/eu-central-1/s3/aws4_request&X-Amz-Date=20230615T072154Z&X-Amz-SignedHeaders=host&X-Amz-Signature=004609e28520d17ba1e7b772ddb8372352e029925be71b6de74e9f691d80e1af",
    "isEmbedded": false
  }
]

Parameter	Type	Description	Allowed Values
id	integer	The Id of the ticket.
type	string	The type of the attachment.	Image, Video, Document, File, Solution, InteractiveDocument, Audio
fileIdentifier	string	The file name.
originalFileName	string	The original of the file. An email was sent with the file name "example-image.jpg", then the original filename will be "example-image.jpg". The fileIdentifier will be a random file name.
thumbnails	array[string]	Thumbnails created for the file. A thumbnail of a video will be a frame from the video. A thumbnail for a PDF file will be the first page.
uri	string	The URI of this file. Note that this URI has an expiry of 3 hours.
isEmbedded	boolean	If true, the file is embedded in the message and doesn't count as an inbound/outbound attachment. If false, the file is attached to the message and counted in the inbound/outbound attachments.