We can communicate with participants using different channels.

NameValue
SMSSMS
WhatsAppWhatsApp
MailMail
WebWeb
Facebook MessengerFBmessenger
Web chat via SMS linkWebViaSMS
Facebook FeedFacebookFeed
Instagram FeedInstagramFeed
Instagram DirectInstagramDM
Phone CallPhoneCall
ViberViber
TwitterTwitter
Apple Business ChatAppleBusinessChat
GoogleBusinessMessagesGoogleBusinessMessages

Sub Protocol Types

NameValue
Mail toMailTo
Mail ccMailCc
Mail bccMailBcc