Protocol Types

Overview

Protocols are the channels in which you can communicate with your customers through Glassix

Protocols

NameValue
SMSSMS
WhatsAppWhatsApp
MailMail
WebWeb
Facebook MessengerFBmessenger
Web chat via SMS linkWebViaSMS
Facebook FeedFacebookFeed
Instagram FeedInstagramFeed
Instagram DirectInstagramDM
Phone CallPhoneCall
ViberViber
TwitterTwitter
Apple Business ChatAppleBusinessChat
GoogleBusinessMessagesGoogleBusinessMessages
GoogleBusinessReviewsGoogle Business Reviews

Sub Protocol Types

NameValue
Mail toMailTo
Mail ccMailCc
Mail bccMailBcc