Add

post

https://{workspace}.glassix.com/api/v1.2/cannedreplies/add

This endpoint adds a new canned reply to the department.

Body Params

title

string

required

The canned reply's display name.

text

string

Plain-text content. Required if html is not supplied.

html

string

HTML content. Required if text is not supplied. Takes precedence over text.

culture

string

enum

required

Defaults to en-US

Restricted code list to note ticket/participant's language/culture. Can customize user's GUI.

en-US; English es-ES; Spanish" he-IL; Hebrew pt-PT; Portuguese

Allowed:

categoryName

string

Category the reply is grouped under.

autoTags

array of strings

Tags auto-added to the ticket when the reply is used.

autoTags

isPublished

boolean

Defaults to true

Whether the reply is published.

isSuggested

boolean

Defaults to false

Whether the reply is a suggestion (not searchable).

isIncludedInAgentSuggestions

boolean

Defaults to false

Whether included in agent suggestions.

attachments

array of objects

Files attached to the reply (each must be uploaded first).

attachments

Response

Language

Credentials

OAuth2

URL

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Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200