Set State

put https://{workspace}.glassix.com/api/v1.2/tickets/setstate/{ticketId}

This endpoint resets the state of a ticket.
Tickets may have 4 states:

Closed
Open
Pending
Snoozed

Note, it is not possible to set to Snoozed via this endpoint.

Path Params

ticketId

integer

required

Unique identifier for a ticket.

Query Params

nextState

string

required

Defaults to Open

New state to be applied to ticket.

getTicket

boolean

Defaults to false

Switch to determine whether ticket is returned in the response body.

sendTicketStateChangedMessage

boolean

Defaults to true

Switch to determine whether a message is sent to the client indicating the ticket's state has changed.

enableWebhook

boolean

Defaults to true

Switch to determine whether webhook is triggered. If set to False, no event will be sent on this change.

Body Params

tags

summary

string

Summery to add to the ticket.
Required when summery is a requirement, and the ticket doesn't have a summery.

Responses

Language

Credentials

OAuth2

URL


xxxxxxxxxx
1
curl --request PUT \
2
     --url 'https://workspace.glassix.com/api/v1.2/tickets/setstate/ticketId?nextState=Open&getTicket=false&sendTicketStateChangedMessage=true&enableWebhook=true' \
3
     --header 'accept: application/json' \
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     --header 'content-type: application/json'

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200Success – ticket status updated

400Bad Request