Participant

A participant is someone who belongs to a specific Ticket. Each ticket has at least 2 participants, who can be either an agent or a customer.

"participants": [
    {
      "id": 1,
      "name": "Jack Bower",
      "type": "Client",
      "identifier": "2ff4a220-7039-40ef-876a-0a42da8376ba",
      "departmentIdentifier": "qxIYxnWSTV8oO3pmr91s",
      "displayName": "",
      "protocolType": "Web",
      "subProtocolType": "Undefined",
      "isActive": true,
      "isDeleted": false,
      "contactId": "797f5328-310c-4044-afb1-e62fd72fb725",
      "userName": ""
    },
    {
      "id": 2,
      "name": "BOT",
      "type": "User",
      "identifier": "a7648213-7e90-4e16-ac4f-a20b8d733cbd",
      "departmentIdentifier": "",
      "displayName": "BOT",
      "protocolType": "Web",
      "subProtocolType": "Undefined",
      "isActive": false,
      "isDeleted": false,
      "contactId": "00000000-0000-0000-0000-000000000000",
      "userName": "[email protected]"
    },
    {
      "id": 3,
      "name": "Unassigned Tickets",
      "type": "User",
      "identifier": "00000000-0000-0000-0000-000000000000",
      "departmentIdentifier": "",
      "displayName": "",
      "protocolType": "Web",
      "subProtocolType": "Undefined",
      "isActive": false,
      "isDeleted": false,
      "contactId": "00000000-0000-0000-0000-000000000000",
      "userName": ""
    },
    {
      "id": 4,
      "name": "John Wick",
      "type": "User",
      "identifier": "aca76a89-8950-4424-b727-2f277c24a891",
      "departmentIdentifier": "",
      "displayName": "John",
      "protocolType": "Web",
      "subProtocolType": "Undefined",
      "isActive": true,
      "isDeleted": false,
      "contactId": "00000000-0000-0000-0000-000000000000",
      "userName": "[email protected]"
    }
  ]

Parameter	Type	Description	Allowed Values
id	integer	Participant Id in the ticket
name	string	The name of the participant.
displayName	string	The name that will be displayed for the customer.
protocolType	string	The channel of this participant.	SMS, WhatsApp, Mail, Web, FBmessenger, WebViaSMS, TelegramBot, FacebookFeed, InstagramFeed, PhoneCall
subProtocolType	string		Undefined, MailTo, MailCc, MailBcc
isActive	boolean
isDeleted	boolean
identifier	string	The phone number, email address, Facebook id of the customer.
type	string		Client, User, System
departmentIdentifier	string	The phone number, email address, Facebook id of the department.
contactId	string	The contact id of this participant.
userName	string	Relevant only to agent participants.