A participant is someone who belongs to a specific TicketTicket - Tickets are the means through which your end users (customers) communicate with agents on Glassix. Tickets can originate from a number of channels, including email, chat, SMS, Facebook messenger, or the API.. Each ticket has at least 2 participants, who can be either an agent or a customer.
{
"id": 1,
"name": "John Wick",
"displayName": "",
"protocolType": "WhatsApp",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "12025550156",
"departmentIdentifier": "12029550133",
"type": "Client",
"contactId": "7a10856d-6d27-4a2a-a8e9-641d26566dab",
"userName": ""
}
Parameter | Type | Description | Allowed Values |
|---|---|---|---|
id | integer | Participant Id in the ticket | |
name | string | The name of the participant. | |
displayName | string | The name that will be displayed for the customer. | |
protocolType | string | The channel of this participant. | SMS, WhatsApp, Mail, Web, FBmessenger, WebViaSMS, TelegramBot, FacebookFeed, InstagramFeed, PhoneCall |
subProtocolType | string | Undefined, MailTo, MailCc, MailBcc | |
isActive | boolean | ||
isDeleted | boolean | ||
identifier | string | The phone number, email address, Facebook id of the customer. | |
type | string | Client, User, System | |
departmentIdentifier | string | The phone number, email address, Facebook id of the department. | |
contactId | string | The contact id of this participant. | |
userName | string | Relevant only to agent participants. |