A participant is someone who belongs to a specific TicketTicket - Tickets are the means through which your end users (customers) communicate with agents on Glassix. Tickets can originate from a number of channels, including email, chat, SMS, Facebook messenger, or the API.. Each ticket has at least 2 participants, who can be either an agent or a customer.

{
  "id": 1,
  "name": "John Wick",
  "displayName": "",
  "protocolType": "WhatsApp",
  "subProtocolType": "Undefined",
  "isActive": true,
  "isDeleted": false,
  "identifier": "12025550156",
  "departmentIdentifier": "12029550133",
  "type": "Client",
  "contactId": "7a10856d-6d27-4a2a-a8e9-641d26566dab",
  "userName": ""
}

Parameter

Type

Description

Allowed Values

id

integer

Participant Id in the ticket

name

string

The name of the participant.

displayName

string

The name that will be displayed for the customer.

protocolType

string

The channel of this participant.

SMS, WhatsApp, Mail, Web, FBmessenger, WebViaSMS, TelegramBot, FacebookFeed, InstagramFeed, PhoneCall

subProtocolType

string

Undefined, MailTo, MailCc, MailBcc

isActive

boolean

isDeleted

boolean

identifier

string

The phone number, email address, Facebook id of the customer.

type

string

Client, User, System

departmentIdentifier

string

The phone number, email address, Facebook id of the department.

contactId

string

The contact id of this participant.

userName

string

Relevant only to agent participants.