A participant is someone who belongs to a specific ticket. Each ticket has at least 2 participants, who can be either an agent or a customer.
"participants": [
{
"id": 1,
"name": "Jack Bower",
"type": "Client",
"identifier": "2ff4a220-7039-40ef-876a-0a42da8376ba",
"departmentIdentifier": "qxIYxnWSTV8oO3pmr91s",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"contactId": "797f5328-310c-4044-afb1-e62fd72fb725",
"userName": ""
},
{
"id": 2,
"name": "BOT",
"type": "User",
"identifier": "a7648213-7e90-4e16-ac4f-a20b8d733cbd",
"departmentIdentifier": "",
"displayName": "BOT",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": false,
"isDeleted": false,
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "[email protected]"
},
{
"id": 3,
"name": "Unassigned Tickets",
"type": "User",
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": false,
"isDeleted": false,
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": ""
},
{
"id": 4,
"name": "John Wick",
"type": "User",
"identifier": "aca76a89-8950-4424-b727-2f277c24a891",
"departmentIdentifier": "",
"displayName": "John",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "[email protected]"
}
]| Parameter | Type | Description | Allowed Values |
|---|---|---|---|
| id | integer | Participant Id in the ticket | |
| name | string | The name of the participant. | |
| displayName | string | The name that will be displayed for the customer. | |
| protocolType | string | The channel of this participant. | SMS, WhatsApp, Mail, Web, FBmessenger, WebViaSMS, TelegramBot, FacebookFeed, InstagramFeed, PhoneCall |
| subProtocolType | string | Undefined, MailTo, MailCc, MailBcc | |
| isActive | boolean | ||
| isDeleted | boolean | ||
| identifier | string | The phone number, email address, Facebook id of the customer. | |
| type | string | Client, User, System | |
| departmentIdentifier | string | The phone number, email address, Facebook id of the department. | |
| contactId | string<uuid> | The contact id of this participant. | |
| userName | string | Relevant only to agent participants. |