A Transaction represents an event that happened in a ticket, such as a Message, Ticket state change, Ticket was assigned to another agent, and more.
{
"guidTransactionId": "73e349ec-a2b1-4cb6-a965-e89b9f7ef94b",
"id": 1082248,
"dateTime": "2023-06-15T07:04:02.558Z",
"fromProtocolType": "Web",
"type": "Message",
"text": "Option 2 will be best. Thanks.",
"html": "",
"status": "Read",
"fromParticipant": {
"id": 1,
"name": "Jack Bower",
"type": "Client",
"identifier": "2ff4a220-7039-40ef-876a-0a42da8376ba",
"departmentIdentifier": "qxIYxnWSTV8oO3pmr91s",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"contactId": "797f5328-310c-4044-afb1-e62fd72fb725",
"userName": ""
},
"attachments": [
{
"id": 1557,
"type": "Image",
"fileIdentifier": "201118135610uploadedimageklapzqep.jpg",
"originalFileName": "UPLOADED_IMAGE.jpg",
"thumbnails": [
"https://glassix-test.s3.eu-central-1.amazonaws.com/thumbnail_201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=766df921e38312c96621e63150df3143a4570c532670404ce6ba2982886c69ca"
],
"uri": "https://glassix-test.s3.eu-central-1.amazonaws.com/201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=8b17ad1960aa0302b8071bbf0ac51dec0c79cacc2b9bec7ae9aff7ad1c337258"
}
],
"payload": null
}
| Parameter | Type | Description | Allowed Values |
|---|---|---|---|
| guidTransactionId | string | ||
| dateTime | string | The date and time this transaction was created. | |
| fromProtocolType | string | The channel origin of this message. | SMS, WhatsApp, Mail, Web, FBmessenger, WebViaSMS, TelegramBot, FacebookFeed, InstagramFeed, PhoneCall, Undefind |
| type | string | Message, InteractiveDocument, LiveVideo, LiveVideoBidirectional, LiveVideoEnded, TicketClosed, TicketOpened, TicketSnoozed, TicketReAssigned, ParticipantAdd, ParticipantDeActivated, ParticipantReActivated, ParticipantProtocolTypeChangeByAgent, ParticipantProtocolTypeChangeByCustomer, InputBlockedInactiveCustomer, ParticipantBlocke, TicketSetAsPending, IntroductionMessage, DepartmentClosedMessage, OwnerOfflineMessage, OwnerOnBreakMessage, TicketClosedMessage, TicketReOpenedMessage, CustomerAreYouHereMessage, CustomerInputBlockedMessage, InteractiveDocumentSealed, UnsupportedMediaTypeMessage, Note, TicketAwaken, MessageEdited, MessageDeleted, TicketMovedFromDepartment, TicketMovedToDepartment, TicketClosedAutomatically | |
| text | string | ||
| html | string | ||
| status | string | The status of this transaction. If all the participants have read this message, then the status will be "Read". If only one has read it, and another only received it, then the status will be "Delivered". | Pending, Delivered, Read, Undelivered, Queued, Accepted, Buffered, Failed, Rejected, Expired |
| fromParticipant | Participant | ||
| attachments | array[Attachmant] |