{
  "guidTransactionId": "73e349ec-a2b1-4cb6-a965-e89b9f7ef94b",
  "id": 1082248,
  "dateTime": "2023-06-15T07:04:02.558Z",
  "fromProtocolType": "Web",
  "type": "Message",
  "text": "Option 2 will be best. Thanks.",
  "html": "",
  "status": "Read",
  "fromParticipant": {
    "id": 1,
    "name": "Jack Bower",
    "type": "Client",
    "identifier": "2ff4a220-7039-40ef-876a-0a42da8376ba",
    "departmentIdentifier": "qxIYxnWSTV8oO3pmr91s",
    "displayName": "",
    "protocolType": "Web",
    "subProtocolType": "Undefined",
    "isActive": true,
    "isDeleted": false,
    "contactId": "797f5328-310c-4044-afb1-e62fd72fb725",
    "userName": ""
  },
  "attachments": [
    {
      "id": 1557,
      "type": "Image",
      "fileIdentifier": "201118135610uploadedimageklapzqep.jpg",
      "originalFileName": "UPLOADED_IMAGE.jpg",
      "thumbnails": [
        "https://glassix-test.s3.eu-central-1.amazonaws.com/thumbnail_201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=766df921e38312c96621e63150df3143a4570c532670404ce6ba2982886c69ca"
      ],
      "uri": "https://glassix-test.s3.eu-central-1.amazonaws.com/201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=8b17ad1960aa0302b8071bbf0ac51dec0c79cacc2b9bec7ae9aff7ad1c337258"
    }
  ],
  "payload": null
}

Parameter	Type	Description	Allowed Values
guidTransactionId	string<uuid>
dateTime	string	The date and time this transaction was created.
fromProtocolType	string	The channel origin of this message.	SMS, WhatsApp, Mail, Web, FBmessenger, WebViaSMS, TelegramBot, FacebookFeed, InstagramFeed, PhoneCall, Undefind
type	string		Message, InteractiveDocument, LiveVideo, LiveVideoBidirectional, LiveVideoEnded, TicketClosed, TicketOpened, TicketSnoozed, TicketReAssigned, ParticipantAdd, ParticipantDeActivated, ParticipantReActivated, ParticipantProtocolTypeChangeByAgent, ParticipantProtocolTypeChangeByCustomer, InputBlockedInactiveCustomer, ParticipantBlocke, TicketSetAsPending, IntroductionMessage, DepartmentClosedMessage, OwnerOfflineMessage, OwnerOnBreakMessage, TicketClosedMessage, TicketReOpenedMessage, CustomerAreYouHereMessage, CustomerInputBlockedMessage, InteractiveDocumentSealed, UnsupportedMediaTypeMessage, Note, TicketAwaken, MessageEdited, MessageDeleted, TicketMovedFromDepartment, TicketMovedToDepartment, TicketClosedAutomatically
text	string
html	string
status	string	The status of this transaction. If all the participants have read this message, then the status will be "Read". If only one has read it, and another only received it, then the status will be "Delivered".	Pending, Delivered, Read, Undelivered, Queued, Accepted, Buffered, Failed, Rejected, Expired
fromParticipant	Participant
attachments	array [Attachment]