Details

{
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36",
  "iPAddress": "144.31.95.46",
  "location": "Kansas City, MO, USA",
  "cardsPath": "Main/Name/Subject/open ticket",
  "source": {
    "title": "My Landing Page",
    "uri": "https://www.example.com/landing-page"
  },
  "externalLink": "https://na6.salesforce.com/sserv/casedetail.jsp?id=37946499377",
  "identityTokenClaims": {
    "myCustomClaim1": "9030087829",
    "myCustomClaim2": "6718408204"
  },
  "referral": {
    "utmParameters": {
      "utm_source": "google",
      "utm_medium": "cpc",
      "utm_campaign": "spring_sale",
      "utm_content": "running+shoes",
      "utm_term": "logolink"
    },
    "adId": "",
    "adTitle": "",
    "productId": "",
    "refData": "",
    "fbPostId": ""
  }
}

Parameter	Type	Description
userAgent	string	The user agent of the customer.
iPAddress	string	The IP of the customer.
location	string	City, State, Country etc.
source	object	The source from which this ticket was opened. Can be a website address, a Facebook page, etc.
title	string	A part of source.
uri	string	A part of source.
externalLink	string	Link to the CRM ticket or another link you want the agent to see with the ticket details
identityTokenClaims	object
myCustomClaim1	string	A part of identityTokenClaims.
myCustomClaim	string	A part of identityTokenClaims.
referral	object
utmParameters	object	A Part of referral. UTM parameters are just short pieces of code (starts with utm_) you can add to links. They include information about the link’s placement and purpose, making it easier to track clicks and traffic.
utm_source	string	A part of utmParameters.
utm_medium	string	A pert of utmParameters.
utm_campaign	string	A part of utmParameters.
utm_content	string	A part of utmParameters.
utm_term	string	A part of utmParameters
adId	string	A part of referral. Facebook ad/Instagram ad id that this ticket originated from.
adTitle	string	A part of referral. Facebook ad/Instagram ad title that this ticket originated from
productId	string	A part of referral. Product ID from the Ad the user is interested in
refData	string	A part of referral. Data passed as a query string to messenger links. http:// m.me/<PAGE_NAME>?ref=<REF_PARAM> https://developers.facebook.com/docs/messenger-platform/discovery/m-me-links
fbPostId	string	A part of referral. The fb post id of the ad.
isMobile	boolean	Was this Ticket opened on the mobile? This value is valid only for chat tickets.