Details

Additional details about this Ticket.\nYou can set the details object either when creating a ticket or when updating an existing ticket.

 "details": {
		"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36",
    "iPAddress": "218.255.205.226",
    "location": "Hartford, Vermont",
    "cardsPath": "Main/Destination/Name/Mail address/Thanks",
    "source": {
      "title": "Glassix",
      "uri": null
    },
    "externalLink": null,
    "isMobile": false,
    "identityTokenClaims": null,
    "referral": {
      "utmParameters": null,
      "adId": "",
      "adTitle": "",
      "refData": "",
      "productId": "",
      "fbPostId": "",
      "instagramStoryId": "",
      "instagramStoryMediaUrl": null,
      "appleIntentId": "",
      "appleGroupId": "",
      "twitterRootTweetId": "",
      "whatsappHeadline": "",
      "whatsappBody": "",
      "whatsappSourceType": "",
      "whatsappSourceId": "",
      "whatsappSourceUrl": null
    }
  }

Parameter	Type	Description
userAgent	string	The user agent of the customer.
iPAddress	string	The IP of the customer.
location	string	City, State, Country etc.
source	object	The source from which this ticket was opened. Can be a website address, a Facebook page, etc.
title	string	A part of source.
uri	string	A part of source.
externalLink	string	Link to the CRM ticket or another link you want the agent to see with the ticket details
identityTokenClaims	object
myCustomClaim1	string	A part of identityTokenClaims.
myCustomClaim	string	A part of identityTokenClaims.
referral	object
utmParameters	object	A Part of referral. UTM parameters are just short pieces of code (starts with utm_) you can add to links. They include information about the link’s placement and purpose, making it easier to track clicks and traffic. This is relevent for the Web Chat channel.
utm_source		A part of utmParameters.
utm_medium		A part of utmParameters.
utm_campaign		A part of utmParameters.
utm_content		A part of utmParameters.
utm_term		A part of utmParameters.
adId	string	A part of referral. Facebook ad/Instagram ad id that this ticket originated from.
adTitle	string	A part of referral. Facebook ad/Instagram ad title that this ticket originated from
refData	string	A part of referral. Data passed as a query string to messenger links. http:// m.me/<PAGE_NAME>?ref=<REF_PARAM> https://developers.facebook.com/docs/messenger-platform/discovery/m-me-links
productId	string	A part of referral. Product ID from the Ad the user is interested in
fbPostId	string	A part of referral. The FB post id. This can be sent via FB Comments or Messenger.
instagramStoryId	string	A part of referral. The IG sory id.
instagramStoryMediaUrl	string	A part of referral. The IG story media link.
appleIntentId	string	A part of referral. The Apple intent id.
appleGroupId	string	A part of referral. The Apple group id.
twitterRootTweetId	string	A part of referral. The Twitter root tweet id.
whatsappHeadline	string	A part of referral. Headline used in the ad that generated the message.
whatsappBody	string	A part of referral. Body from the ad that generated the message.
whatsappSourceType	string	A part of referral. The type of the ad’s source. Currently, supported values are ad and post.
whatsappSourceId	string	A part of referral. Facebook ID for an ad or a post sent via WhatsApp
whatsappSourceUrl	string	A part of referral. The url that leads to the ad or post. Opening this url takes you to the ad viewed by your user.
isMobile	boolean	Was this Ticket opened on the mobile? This value is valid only for chat tickets.

Read more about WhatsApp refferals here.