Contact is an entity that represents a person.

The contact object can contain email addresses, phone numbers, and social media profiles.
Each participant is linked to a contact. When a participant is created, we look for a corresponding contact - if none is found, we create a new one.

{
  "id": "4b84cc1c-dfa5-4a4b-99d9-75063b13f429",
  "name": "Nella Bannister",
  "identifiers": [
    {
      "id": 1701211,
      "contactId": "4b84cc1c-dfa5-4a4b-99d9-75063b13f429",
      "identifierType": "MailAddress",
      "identifier": "[email protected]",
      "lastAccessed": "2020-11-13T19:17:11Z",
      "isVerified": false,
      "isDeleted": false
    }
  ],
  "uniqueArgument": "",
  "imageFileIdentifier": "",
  "imageUri": "",
  "creationDateTime": "2020-11-13T19:17:11Z",
  "updateDateTime": "2020-11-13T19:17:11Z",
  "isDeleted": false
}

Parameter

Type

Description

id

string

Contact Id. Can be seen in get ticket response.

name

string

Name of the contact. <=25 characters.

identifier

array[object]

id

integer

A part of identifier.

contactId

string

A part of identifier.

identifierType

string

A part of identifier.

identifier

string

A part of identifier.

lastAccessed

string

A part of identifier.

isVerfied

boolean

A part of identifier.

isDeleted

boolean

A part of identifier.

uniqueArgument

string

Custom parameter you can add to each contact. For example the contact id in your CRM/database. <=50 characters.

imageFileIdentifier

string

Contact profile image.

imageUri

string

Image of this contact. This image can be originated from WhatsApp or Facebook.

creationDateTime

string

The creation date and time of this contact.

updateDateTime

string

The last time this contact was updated

isDeleted

boolean