This endpoint sends a message, not as a part of a ticket
Important:If you're sending WhatsApp messages through this endpoint, you must be aware of the template requirements and the 24 hour service window. Please read our WhatsApp Protocol Guide first before sending any WhatsApp messages.
The currently supported protocols are:
- SMS
- Apple Business Chat
The from parameter must be a number or an Apple Id which is linked to your department.
The optional id parameter can be any unique GUID that you define. If you include the id parameter in your request, you will receive it back in the response and in all NON_TICKET_MESSAGE_STATUS events.
Info:A 200 OK response from this endpoint doesn't mean that the message was sent. Subscribe to the NON_TICKET_MESSAGE_STATUS Webhook event to receive message status updates.