This endpoint sends a message, not as a part of a ticket.
**Currently the supported protocols are: **
- SMS
- AppleBusinessChat
The from parameter must be a number or an Apple Id which is linked to your department.
200 OK response from our endpoint doesn't mean that the message was sent. Subscribe to the NON_TICKET_MESSAGE_STATUS Webhook event to receive message status updates.
Important:If you're sending WhatsApp messages through this endpoint, you must be aware of the template requirements and the 24 hour service window. Please read our WhatsApp Protocol Guide first before sending any WhatsApp messages.
The currently supported protocols are:
- SMS
- AppleBusinessChat
The from parameter must be a number or an Apple Id which is linked to your department.
Tip:A 200 OK response from our endpoint doesn't mean that the message was sent. Subscribe to the NON_TICKET_MESSAGE_STATUS Webhook event to receive message status updates.