Overview

Webhooks are the means by which Glassix can communicate with your systems.
Webhooks are meant to be a trigger for actions in your system such as Ticket documentation, Creating a new Ticket, and more.
Webhooks will be sent to the endpoint you define via Post request in real-time. If you can't receive requests in real-time you can use polling via Get requests.
For more information on configuring your Webhooks read here.

Event Types

Ticket State Change

{
  "key": "00000000-0000-0000-0000-000000000000",
  "dateTime": "2018-11-25T14:17:57.4865353Z",
  "changes": [
    {
      "_event": "TICKET_STATE_CHANGE",
      "ticketId": 137694,
      "ticketState": "Closed",
      "ticketType": "Regular",
      "ticket": {
        "id": 7638788,
        "departmentId": "00000000-0000-0000-0000-000000000000",
        "field1": "Tuscany vacation",
        "field2": "4448 Badger Pond Lane, Bridgeville",
        "field3": "15017",
        "field4": "724-986-9436",
        "culture": "en-US",
        "tags": [
          "Sales"
        ],
        "owner": {
          "id": "00000000-0000-0000-0000-000000000000",
          "gender": "Female",
          "UserName": "[email protected]",
          "culture": "en-US",
          "isAnonymous": false,
          "uniqueArgument": "",
          "type": "AGENT"
        },
        "state": "Open",
        "open": "2021-03-16T14:17:31.3567578Z",
        "close": "0001-01-01T00:00:00",
        "lastActivity": "2018-11-27T16:42:53.15",
        "uniqueArgument": "",
        "participants": [
          {
            "id": 1,
            "name": "Peggy D Smith",
            "displayName": "",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "Client",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": ""
          },
          {
            "id": 2,
            "name": "Christopher A Meador",
            "displayName": "Christopher",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "User",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": "[email protected]"
          }
        ],
        "details": {
          "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
          "iPAddress": "16.35.197.175",
          "location": "Bridgeville, Pennsylvania",
          "isMobile": false,
          "source": {
            "title": "Tuscany vacation",
            "uri": "https://www.example.com/tuscany_vacation"
          },
            "referral": {
              "utmParameters": {
                "utm_source": "google",
                "utm_medium": "cpc",
                "utm_campaign": "spring_sale",
                "utm_content": "running+shoes",
                "utm_term": "logolink"
              },
              "adId": "",
              "adTitle": "",
              "productId": "",
              "refData": "",
              "fbPostId": ""
            }
        },
        "primaryProtocolType": "Web",
        "movedToTicketId": 0,
        "movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
        "queueTimeGross": "00:00:00",
        "queueTimeNet": "00:00:00",
        "firstAgentResponseTimeGross": "00:00:00",
        "firstAgentResponseTimeNet": "00:00:00",
        "agentMediaCount": 0,
        "customerMediaCount": 0,
        "agentMessagesCount": 0,
        "customerMessagesCount": 0,
        "durationNet": "00:00:00",
        "durationGross": "00:00:00",
        "agentResponseAverageTimeNet": "00:00:00",
        "agentCannedRepliesCount": 0
      }
    }
  ]
}

New Ticket

{
  "key": "00000000-0000-0000-0000-000000000000",
  "dateTime": "2018-11-25T14:10:39.1744945Z",
  "changes": [
    {
      "_event": "NEW_TICKET",
      "ticketId": 7638788,
      "ticket": {
        "id": 7638788,
        "departmentId": "00000000-0000-0000-0000-000000000000",
        "field1": "Tuscany vacation",
        "field2": "4448 Badger Pond Lane, Bridgeville",
        "field3": "15017",
        "field4": "724-986-9436",
        "culture": "en-US",
        "ticketType": "Regular",
        "tags": [
          "Sales"
        ],
        "owner": {
          "id": "00000000-0000-0000-0000-000000000000",
          "gender": "Female",
          "UserName": "[email protected]",
          "culture": "en-US",
          "isAnonymous": false,
          "uniqueArgument": "",
          "type": "AGENT"
        },
        "state": "Open",
        "open": "2021-03-16T14:17:31.3567578Z",
        "close": "0001-01-01T00:00:00",
        "lastActivity": "2018-11-27T16:42:53.15",
        "uniqueArgument": "",
        "participants": [
          {
            "id": 1,
            "name": "Peggy D Smith",
            "displayName": "",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "Client",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": ""
          },
          {
            "id": 2,
            "name": "Christopher A Meador",
            "displayName": "Christopher",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "User",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": "[email protected]"
          }
        ],
        "details": {
          "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
          "iPAddress": "16.35.197.175",
          "location": "Bridgeville, Pennsylvania",
          "isMobile": false,
          "source": {
            "title": "Tuscany vacation",
            "uri": "https://www.example.com/tuscany_vacation"
          },
            "referral": {
              "utmParameters": {
                "utm_source": "google",
                "utm_medium": "cpc",
                "utm_campaign": "spring_sale",
                "utm_content": "running+shoes",
                "utm_term": "logolink"
              },
              "adId": "",
              "adTitle": "",
              "productId": "",
              "refData": "",
              "fbPostId": ""
            }
        },
        "primaryProtocolType": "Web",
        "movedToTicketId": 0,
        "movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
        "queueTimeGross": "00:00:00",
        "queueTimeNet": "00:00:00",
        "firstAgentResponseTimeGross": "00:00:00",
        "firstAgentResponseTimeNet": "00:00:00",
        "agentMediaCount": 0,
        "customerMediaCount": 0,
        "agentMessagesCount": 0,
        "customerMessagesCount": 0,
        "durationNet": "00:00:00",
        "durationGross": "00:00:00",
        "agentResponseAverageTimeNet": "00:00:00",
        "agentCannedRepliesCount": 0
      }
    }
  ]
}

Ticket Tags Change

{
  "key": "00000000-0000-0000-0000-000000000000",
  "dateTime": "2018-11-25T14:10:39.1744945Z",
  "changes": [
    {
      "_event": "TICKET_TAGS_CHANGE",
      "ticketId": 7638788,
      "ticket": {
        "id": 7638788,
        "departmentId": "00000000-0000-0000-0000-000000000000",
        "field1": "Tuscany vacation",
        "field2": "4448 Badger Pond Lane, Bridgeville",
        "field3": "15017",
        "field4": "724-986-9436",
        "culture": "en-US",
        "ticketType": "Regular",
        "tags": [
          "Sales"
        ],
        "owner": {
          "id": "00000000-0000-0000-0000-000000000000",
          "gender": "Female",
          "UserName": "[email protected]",
          "culture": "en-US",
          "isAnonymous": false,
          "uniqueArgument": "",
          "type": "AGENT"
        },
        "state": "Open",
        "open": "2021-03-16T14:17:31.3567578Z",
        "close": "0001-01-01T00:00:00",
        "lastActivity": "2018-11-27T16:42:53.15",
        "uniqueArgument": "",
        "participants": [
          {
            "id": 1,
            "name": "Peggy D Smith",
            "displayName": "",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "Client",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": ""
          },
          {
            "id": 2,
            "name": "Christopher A Meador",
            "displayName": "Christopher",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "User",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": "[email protected]"
          }
        ],
        "details": {
          "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
          "iPAddress": "16.35.197.175",
          "location": "Bridgeville, Pennsylvania",
          "isMobile": false,
          "source": {
            "title": "Tuscany vacation",
            "uri": "https://www.example.com/tuscany_vacation"
          },
            "referral": {
              "utmParameters": {
                "utm_source": "google",
                "utm_medium": "cpc",
                "utm_campaign": "spring_sale",
                "utm_content": "running+shoes",
                "utm_term": "logolink"
              },
              "adId": "",
              "adTitle": "",
              "productId": "",
              "refData": "",
              "fbPostId": ""
            }
        },
        "primaryProtocolType": "Web",
        "movedToTicketId": 0,
        "movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
        "queueTimeGross": "00:00:00",
        "queueTimeNet": "00:00:00",
        "firstAgentResponseTimeGross": "00:00:00",
        "firstAgentResponseTimeNet": "00:00:00",
        "agentMediaCount": 0,
        "customerMediaCount": 0,
        "agentMessagesCount": 0,
        "customerMessagesCount": 0,
        "durationNet": "00:00:00",
        "durationGross": "00:00:00",
        "agentResponseAverageTimeNet": "00:00:00",
        "agentCannedRepliesCount": 0
      }
    }
  ]
}

Ticket Owner Change

{
  "key": "00000000-0000-0000-0000-000000000000",
  "dateTime": "2018-11-25T14:20:28.4452554Z",
  "changes": [
    {
      "_event": "TICKET_OWNER_CHANGE",
      "ticketId": 137694,
      "ownerId": "00000000-0000-0000-0000-000000000000",
      "ownerUserName": "[email protected]",
      "ticket": {
        "id": 7638788,
        "departmentId": "00000000-0000-0000-0000-000000000000",
        "field1": "Tuscany vacation",
        "field2": "4448 Badger Pond Lane, Bridgeville",
        "field3": "15017",
        "field4": "724-986-9436",
        "culture": "en-US",
        "ticketType": "Regular",
        "tags": [
          "Sales"
        ],
        "owner": {
          "id": "00000000-0000-0000-0000-000000000000",
          "gender": "Female",
          "UserName": "[email protected]",
          "culture": "en-US",
          "isAnonymous": false,
          "uniqueArgument": "",
          "type": "AGENT"
        },
        "state": "Open",
        "open": "2021-03-16T14:17:31.3567578Z",
        "close": "0001-01-01T00:00:00",
        "lastActivity": "2018-11-27T16:42:53.15",
        "uniqueArgument": "",
        "participants": [
          {
            "id": 1,
            "name": "Peggy D Smith",
            "displayName": "",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "Client",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": ""
          },
          {
            "id": 2,
            "name": "Christopher A Meador",
            "displayName": "Christopher",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "User",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": "[email protected]"
          },
         {
            "id": 3,
            "name": "Jane Mark",
            "displayName": "Jane",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "User",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": "[email protected]"
          }
        ],
        "details": {
          "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
          "iPAddress": "16.35.197.175",
          "location": "Bridgeville, Pennsylvania",
          "isMobile": false,
          "source": {
            "title": "Tuscany vacation",
            "uri": "https://www.example.com/tuscany_vacation"
          },
            "referral": {
              "utmParameters": {
                "utm_source": "google",
                "utm_medium": "cpc",
                "utm_campaign": "spring_sale",
                "utm_content": "running+shoes",
                "utm_term": "logolink"
              },
              "adId": "",
              "adTitle": "",
              "productId": "",
              "refData": "",
              "fbPostId": ""
            }
        },
        "primaryProtocolType": "Web",
        "movedToTicketId": 0,
        "movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
        "queueTimeGross": "00:00:00",
        "queueTimeNet": "00:00:00",
        "firstAgentResponseTimeGross": "00:00:00",
        "firstAgentResponseTimeNet": "00:00:00",
        "agentMediaCount": 0,
        "customerMediaCount": 0,
        "agentMessagesCount": 0,
        "customerMessagesCount": 0,
        "durationNet": "00:00:00",
        "durationGross": "00:00:00",
        "agentResponseAverageTimeNet": "00:00:00",
        "agentCannedRepliesCount": 0
      }
    }
  ]
}
    }
  ]
}

Ticket Fields Change

{
  "key": "00000000-0000-0000-0000-000000000000",
  "dateTime": "2018-11-25T14:20:28.4452554Z",
  "changes": [
    {
      "_event": "TICKET_FIELDS_CHANGE",
      "ticketId": 137694,
      "field1": "nisi culpa in Excepteur",
      "field2": "irure eu non Duis",
      "field3": "sit",
      "field4": "aliquip incididunt in minim",
      "ticket": {
        "id": 7638788,
        "departmentId": "00000000-0000-0000-0000-000000000000",
        "field1": "Tuscany vacation",
        "field2": "4448 Badger Pond Lane, Bridgeville",
        "field3": "15017",
        "field4": "724-986-9436",
        "culture": "en-US",
        "ticketType": "Regular",
        "tags": [
          "Sales"
        ],
        "owner": {
          "id": "00000000-0000-0000-0000-000000000000",
          "gender": "Female",
          "UserName": "[email protected]",
          "culture": "en-US",
          "isAnonymous": false,
          "uniqueArgument": "",
          "type": "AGENT"
        },
        "state": "Open",
        "open": "2021-03-16T14:17:31.3567578Z",
        "close": "0001-01-01T00:00:00",
        "lastActivity": "2018-11-27T16:42:53.15",
        "uniqueArgument": "",
        "participants": [
          {
            "id": 1,
            "name": "Peggy D Smith",
            "displayName": "",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "Client",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": ""
          },
          {
            "id": 2,
            "name": "Christopher A Meador",
            "displayName": "Christopher",
            "protocolType": "Web",
            "subProtocolType": "Undefined",
            "isActive": true,
            "isDeleted": false,
            "identifier": "00000000-0000-0000-0000-000000000000",
            "departmentIdentifier": "",
            "type": "User",
            "contactId": "00000000-0000-0000-0000-000000000000",
            "userName": "[email protected]"
          }
        ],
        "details": {
          "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
          "iPAddress": "16.35.197.175",
          "location": "Bridgeville, Pennsylvania",
          "isMobile": false,
          "source": {
            "title": "Tuscany vacation",
            "uri": "https://www.example.com/tuscany_vacation"
          },
            "referral": {
              "utmParameters": {
                "utm_source": "google",
                "utm_medium": "cpc",
                "utm_campaign": "spring_sale",
                "utm_content": "running+shoes",
                "utm_term": "logolink"
              },
              "adId": "",
              "adTitle": "",
              "productId": "",
              "refData": "",
              "fbPostId": ""
            }
        },
        "primaryProtocolType": "Web",
        "movedToTicketId": 0,
        "movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
        "queueTimeGross": "00:00:00",
        "queueTimeNet": "00:00:00",
        "firstAgentResponseTimeGross": "00:00:00",
        "firstAgentResponseTimeNet": "00:00:00",
        "agentMediaCount": 0,
        "customerMediaCount": 0,
        "agentMessagesCount": 0,
        "customerMessagesCount": 0,
        "durationNet": "00:00:00",
        "durationGross": "00:00:00",
        "agentResponseAverageTimeNet": "00:00:00",
        "agentCannedRepliesCount": 0
      }
    }
  ]
}

User Status Change

{
 "key": "00000000-0000-0000-0000-000000000000",
 "dateTime": "2018-11-25T14:24:12.3750814Z",
 "changes": [
   {
     "_event": "USER_STATUS_CHANGE",
     "userId": "00000000-0000-0000-0000-000000000000",
     "userName": "[email protected]",
     "userStatus": "Break"
   }
 ]
}

New Message

{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:26:58.994518Z",
"changes": [
  {
    "_event": "NEW_MESSAGE",
    "ticketId": 137694,
    "transaction": {
      "id": 2139646,
      "dateTime": "2018-11-25T14:26:57.9403362Z",
      "fromProtocolType": "Web",
      "type": "Message",
      "text": "Hi",
      "html": "<head></head><body><p>Hi</p></body>",
      "status": "Pending",
      "fromParticipant": {
        "id": 3,
        "name": "John Wick",
        "displayName": "John",
        "protocolType": "Web",
        "subProtocolType": "Undefined",
        "isActive": true,
        "isDeleted": false,
        "identifier": "00000000-0000-0000-0000-000000000000",
        "type": "User"
      },
      "attachments": [
        {
          "id": 1557,
          "type": "Image",
          "fileIdentifier": "201118135610uploadedimageklapzqep.jpg",
          "originalFileName": "UPLOADED_IMAGE.jpg",
          "thumbnails": [
            "https://glassix-test.s3.eu-central-1.amazonaws.com/thumbnail_201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=766df921e38312c96621e63150df3143a4570c532670404ce6ba2982886c69ca"
          ],
          "uri": "https://glassix-test.s3.eu-central-1.amazonaws.com/201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=8b17ad1960aa0302b8071bbf0ac51dec0c79cacc2b9bec7ae9aff7ad1c337258",
          "isEmbedded": false
        }
      ]
    }
  }
]
}

Document Signed

{
  "key": "00000000-0000-0000-0000-000000000000",
  "dateTime": "2019-01-09T12:12:00.6752447Z",
  "changes": [
      {
          "_event": "DOCUMENT_SIGNED",
          "ticketId": 16018,
          "document": {
              "attachmentId": 1833,
              "transactionId": 34196,
              "baseDocumentName": "020119143719newdeliverynotesignaturetesttenzhl0i.pdf",
              "baseDocumentUri": "https://glassix-test.s3.eu-central-1.amazonaws.com/020119143719newdeliverynotesignaturetesttenzhl0i.pdf?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=dd46e4221e679fafc8385956708249eba356507b916ec6b5ad22b6f5b7ba418b",
              "latestDocumentFileName": "090119121155020119143719newdeliverynotesignaturetestqnldgqfi.pdf",
              "latestDocumentUri": "https://glassix-test.s3.eu-central-1.amazonaws.com/090119121155020119143719newdeliverynotesignaturetestqnldgqfi.pdf?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=57536dce16f6c03cc3197bdb762f86841d3ba0883b73dfa0471dbca86fa105c2",
              "baseDocumentThumbnails": [
                  "020119143719newdeliverynotesignaturetesttenzhl0i.png"
              ],
              "baseDocumentThumbnailsUris": [
                  "https://glassix-test.s3.eu-central-1.amazonaws.com/020119143719newdeliverynotesignaturetesttenzhl0i.png?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=3054d23056ef12ba0f03ce0cb65b4f24dfd53feba68e2582ba1f42a56fa160c5"
              ],
              "isLocked": true,
              "isCompleted": true,
              "latestDocumentThumbnails": [
                  "090119121155020119143719newdeliverynotesignaturetestqnldgqfi.png"
              ],
              "latestDocumentThumbnailsUris": [
                  "https://glassix-test.s3.eu-central-1.amazonaws.com/090119121155020119143719newdeliverynotesignaturetestqnldgqfi.png?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=0023c1a12869ea00ae553cd20a4e976f9e8f6b901bae8c97d152b8b4d4187a90"
              ],
              "fields": [
                  {
                      "id": 351,
                      "parentId": 42,
                      "name": "Signature",
                      "title": "Sign here",
                      "subtitle": "",
                      "type": "Signature",
                      "forParticipant": 1,
                      "strValue": "090119121152signaturejjt6r2mi.png",
                      "boolValue": false,
                      "defaultValue": "",
                      "isMandatory": true,
                      "fillOrder": 0,
                      "fieldParentID": 0,
                      "validationPattern": "",
                      "acceptedValues": [],
                      "groupName": ""
                  }
              ],
              "id": 42,
              "title": "Example document",
              "parentId": 41,
              "type": "Document"
          }
      }
  ]
}

Non-Ticket Message Status

{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2019-12-24T15:57:55.5656702Z",
"changes": [
  {
    "_event": "NON_TICKET_MESSAGE_STATUS",
    "message": {
      "text": "17:57",
      "protocolType": "SMS",
      "from": "972526267845",
      "to": "972543105415",
      "dateTime": "2019-12-24T15:57:49.468657Z",
      "providerMessageId": "00000000-0000-0000-0000-000000000000",
      "status": "Delivered",
      "serviceProvider": 2
    }
  }
]
}

Surveys Update

{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2020-06-30T17:34:20.5872468Z",
"changes": [
  {
    "_event": "SURVEY_UPDATE",
    "ticketId": 26244,
    "participant": {
      "id": 1,
      "name": "Kloe Lacey",
      "displayName": "",
      "protocolType": "Web",
      "subProtocolType": "Undefined",
      "isActive": true,
      "isDeleted": false,
      "identifier": "",
      "departmentIdentifier": "",
      "type": "Client"
    },
    "surveys": [
      {
        "id": 1,
        "surveyId": 1,
        "title": "How satisfied are you with Glassix?",
        "value": "5",
        "questionType": "Rating"
      },
      {
        "id": 2,
        "surveyId": 1,
        "title": "How was your interaction with support?",
        "value": "Great!",
        "questionType": "Text"
      }
    ]
  }
]
}