post https://{workspace}.glassix.com/api/v1.2/tickets/generatesurveylink/
Surveys are your way of receiving from your customer information about their experience contacting your center.
Glassix allows you to create and send surveys once tickets are closed.
Mapping a survey isn't possible for the phone call protocol. Using this API endpoint, you can generate a URL to a survey for your ticket that can be sent either using the this endpoint or an external service.
Using this endpoint is possible only if:
- The ticket is closed.
- A survey hasn't been sent in the ticket.
- The specific channel of the ticket isn't mapped to a survey.