All requests to the REST API are served over HTTPS, with a minimum TLS version 1.2.
If you haven’t already done so, then take a look at our guides.
Let’s start with an overview of our REST API:
- A User represents an agent.
- A Ticket represents a conversation.
- Participants are agents and customers who belong to a ticket.
For an additional layer of security, it's possible to add an IP rule-based access.
Glassix APIs are subject to rate limiting. If the rate limit is exceeded Glassix may return a 429 Too Many Requests HTTP status code. We apply rate limits to prevent abuse, spam, denial-of-service attacks, and similar issues.