All requests to the REST API are served over HTTPS, with a minimum TLS version 1.2.

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Tip:
If you haven’t already done so, then take a look at our guides.

Overview

Let’s start with an overview of our REST API:

A User represents an agent.
A Ticket represents a conversation.
Participants are agents and customers who belong to a ticket.

API Requests Endpoint

To access the API, you need to send requests using your workspace name i.e., https://{workspaceName}.glassix.com

Common Tasks

Create new tickets
Send messages programmatically
Change the user's settings
Webhooks

Additional Security

For an additional layer of security, it's possible to add an IP rule-based access.

Rate Limits

Glassix APIs are subject to rate limiting. If the rate limit is exceeded, Glassix may return a 429 Too Many Requests HTTP status code. We apply rate limits to prevent abuse, spam, denial-of-service attacks, and similar issues. More information on our rate limits can be found here.