Rate Limits

Overview

Glassix APIs are subject to rate limiting. We apply rate limits to prevent abuse, spam, denial-of-service attacks, and similar issues.

Rate limits are the number of API calls that can be sent in a given time period and department.

Limits are placed on the number of API requests made by your department per minute. Rate limits may vary but the default is 60 requests per minute.

Error

If the rate limit is exceeded Glassix may return a 429 Too Many Requests HTTP status code.

Rate Limits

PathLimit
/token/get30 per min per dep and IP + 30 per min per IP
/tickets/create30 requests per minute
/tickets/get/100 requests per minute
/tickets/list/10 requests per minute + 60 requests per hour
/tickets/send/200 requests per minute
/tickets/setstate/60 requests per minute
/tickets/setfields/60 requests per minute
/tickets/setparticipantname/30 requests per minute
/tickets/setowner/60 requests per minute
/tickets/assignavailableuser/60 requests per minute
/tickets/setdepartment/60 requests per minute
/tickets/addtags/60 requests per minute
/tickets/removetag/60 requests per minute
/tickets/addnote/60 requests per minute
/tickets/scramble/60 requests per minute
/tickets/pdf/20 requests per minute
/tickets/html/60 requests per minute
/users/allusers60 requests per minute
/users/setstatus60 requests per minute
/users/getstatus60 requests per minute
/users/setshortname60 requests per minute
/users/setfullname60 requests per minute
/users/add60 requests per minute
/users/delete60 requests per minute
/users/setuniqueargument60 requests per minute
/users/getbyuniqueargument60 requests per minute
/users/setroles60 requests per minute
/tenants/isonline60 requests per minute
/tenants/gettags60 requests per minute
/contacts/get60 requests per minute
/contacts/setname60 requests per minute
/contacts/addidentifier60 requests per minute
/contacts/setuniqueargumant60 requests per minute
/contacts/deleteidentifier60 requests per minute
/cannedreplies/getall60 requests per minute
/interactivedocuments/send60 requests per minute
/protocols/send150 requests per minute
/phonecalls/started60 requests per minute
/phonecalls/ended60 requests per minute
/phonecalls/audiolink60 requests per minute
/webhooks/getevents12 requests per minute
/webhooks/deleteevents60 requests per minute

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