Rate Limits

Overview

Glassix APIs are subject to rate limiting. We apply rate limits to prevent abuse, spam, denial-of-service attacks, and similar issues.

Rate limits are the number of API calls that can be sent in a given time period and department.

Limits are placed on the number of API requests made by your department per minute. Rate limits may vary but the default is 20 requests per minute.

Error

If the rate limit is exceeded Glassix may return a 429 Too Many Requests HTTP status code.

Rate Limits

PathLimit
/token/get20 requests per minute per department and IP
/tickets/create20 requests per minute
/tickets/get/20 requests per minute
/tickets/list/10 requests per minute / 60 requests per hour
/tickets/send/200 requests per minute
/tickets/setstate/60 requests per minute
/tickets/setfields/20 requests per minute
/tickets/setparticipantname/20 requests per minute
/tickets/setowner/60 requests per minute
/tickets/assignavailableuser/20 requests per minute
/tickets/setdepartment/20 requests per minute
/tickets/addtags/20 requests per minute
/tickets/removetag/20 requests per minute
/tickets/addnote/20 requests per minute
/tickets/scramble/20 requests per minute
/tickets/pdf/20 requests per minute
/tickets/html/20 requests per minute
/users/allusers20 requests per minute
/users/setstatus20 requests per minute
/users/getstatus20 requests per minute
/users/setshortname20 requests per minute
/users/setfullname20 requests per minute
/users/add20 requests per minute
/users/delete20 requests per minute
/users/setuniqueargument20 requests per minute
/users/getbyuniqueargument20 requests per minute
/users/setroles20 requests per minute
/tenants/gettags20 requests per minute
/contacts/get20 requests per minute
/contacts/setname20 requests per minute
/contacts/addidentifier20 requests per minute
/contacts/setuniqueargumant20 requests per minute
/contacts/deleteidentifier20 requests per minute
/cannedreplies/getall5 requests per minute
/interactivedocuments/send20 requests per minute
/protocols/send150 requests per minute
/phonecalls/started20 requests per minute
/phonecalls/ended20 requests per minute
/phonecalls/audiolink20 requests per minute
/webhooks/getevents12 requests per minute
/webhooks/deleteevents20 requests per minute