Rate Limits
Overview
Glassix APIs are subject to rate limits to maintain the platform's stability and security. Rate limits help prevent abuse, spam, denial-of-service (DoS) attacks, and other disruptive activities.
Rate limiting restricts the number of API requests that can be made within a defined time period for each department. These limits vary depending on the specific API endpoint (path) and the rate limit tier associated with the workspace.
Error Handling
When the rate limit for a given endpoint is exceeded, Glassix will return a 429 Too Many Requests HTTP status code. This indicates that the rate limit has been surpassed, and the client should wait before making additional requests.
Rate Limits
This section provides an overview of the rate limits for different API endpoints based on your subscription tier.
The rate limits are enforced on a per-minute basis, while some may have per-hour limitations.
You can view your workspace tier in Settings>Developers>API Keys.
If you are interested in upgrading your tier, you can contact our support team.
| Path | Tier 0 (SaaS Starter) | Tier 1 (SaaS Growth) | Tier 2 (Ent. Default) | Tier 3 | Tier 4 | Tier 5 |
|---|---|---|---|---|---|---|
/token/get | No Access | 30 | 30 | 30 | 30 | 30 |
/tickets/get | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/create | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/setsummary | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/list | No Access | 1 per minute, 3 per hour | 5 per minute, 30 per hour | 10 per minute, 60 per hour | 20 per minute, 120 per hour | 30 per minute, 180 per hour |
/tickets/send | No Access | 10 | 100 | 200 | 400 | 600 |
/tickets/setstate | No Access | 3 | 30 | 60 | 120 | 180 |
/tickets/setfields | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/setparticipantname | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/setowner | No Access | 3 | 30 | 60 | 120 | 180 |
/tickets/assignavailableuser | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/setdepartment | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/addtags | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/removetag | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/addnote | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/scramble | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/pdf | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/html | No Access | 1 | 10 | 20 | 40 | 60 |
/tickets/generatesurveylink | No Access | 1 | 10 | 20 | 40 | 60 |
/users/allusers | No Access | 1 | 10 | 20 | 40 | 60 |
/users/getstatus | No Access | 1 | 10 | 20 | 40 | 60 |
/users/setstatus | No Access | 1 | 10 | 20 | 40 | 60 |
/users/statuslogs | No Access | 1 per minute, 3 per hour | 10 per minute, 30 per hour | 20 per minute, 60 per hour | 40 per minute, 120 per hour | 60 per minute, 180 per hour |
/users/update | No Access | 1 | 10 | 20 | 40 | 60 |
/users/setfullname | No Access | 1 | 10 | 20 | 40 | 60 |
/users/add | No Access | 1 | 10 | 20 | 40 | 60 |
/users/delete | No Access | 1 | 10 | 20 | 40 | 60 |
/users/setuniqueargument | No Access | 1 | 10 | 20 | 40 | 60 |
/users/getbyuniqueargument | No Access | 1 | 10 | 20 | 40 | 60 |
/users/setroles | No Access | 1 | 10 | 20 | 40 | 60 |
/contacts/get | No Access | 1 | 10 | 20 | 40 | 60 |
/contacts/setname | No Access | 1 | 10 | 20 | 40 | 60 |
/contacts/addidentifier | No Access | 1 | 10 | 20 | 40 | 60 |
/contacts/setuniqueargumant | No Access | 1 | 10 | 20 | 40 | 60 |
/contacts/deleteidentifier | No Access | 1 | 10 | 20 | 40 | 60 |
/phonecalls/started | No Access | 1 | 10 | 20 | 40 | 60 |
/phonecalls/ended | No Access | 1 | 10 | 20 | 40 | 60 |
/phonecalls/audiolink | No Access | 1 | 10 | 20 | 40 | 60 |
/webhooks/getevents | No Access | 1 | 6 | 12 | 24 | 36 |
/webhooks/deleteevents | No Access | 1 | 6 | 12 | 24 | 36 |
/protocols/send | No Access | 50 | 500 | 1,000 | 2,000 | 3,000 |
/tenants/gettags | No Access | 1 | 1 | 2 | 4 | 6 |
/cannedreplies/getall | No Access | 1 | 1 | 2 | 4 | 6 |
/interactivedocuments/send | No Access | 1 | 10 | 20 | 40 | 60 |
Updated about 1 month ago