Overview

In this article, we cover using input parameters with your AI agent.

This article is part of a series covering setting up and deploying AI agents. See the other parts in the series:

1. Create an AI Agent
2. Write a Behavior Description (Prompt)
3. Create Actions and Tools
4. Add Your Knowledge Center
5. Add Input Parameters - this article
6. Check Your Agent
7. Test Your Agent
8. Integrate into a Flow
9. Use Multiple Agents

Granting Access to Input Parameters

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Remember

AI agents have no access to the internet, your tickets, the other steps in your flow, or the API.

When you want your AI agent to have information gathered earlier in your flow, you will need to grant it access to input parameters:

Input parameters are useful if you're looking for a way to provide an agent with:

• Information gathered from customers in previous flow steps, like their communication preferences or additional contact information
• Information from API calls which you made in your flow before you got to your agent