Adding TikTok as a Communication Channel in Glassix

When integrating TikTok with the Glassix app, comments on your owned organic (non-ads) videos will automatically generate tickets and messages based on the following rules:

Rule #1: Each "root-level" comment will open a new ticket in Glassix
Rule #2: Each reply (sub-comment) will add a message within the ticket

Below is an example of how these rules are applied in the Glassix app: