Adding TikTok as a Communication Channel

When integrating TikTok with the Glassix app, comments on your owned organic (non-ads) videos will automatically generate tickets and messages based on the following rules:

Rule #1: Each "root-level" comment will open a new ticket in Glassix
Rule #2: Each reply (sub-comment) will add a message within the ticket

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Note:

It can take the TikTok API up to 5 minutes to notify Glassix of a comment or reply being created, deleted, or the comment visibility settings being modified on any photo post or public video post under an owned TikTok account.

Below is an example of how these rules are applied in the Glassix app: