Overview

A user represents an agent in your department. A user can be assigned to multiple departments.

In this article, we'll discuss the different roles.

Roles

Users can have different roles in your organization. Glassix provides multiple roles depending on the specific users and organizational needs.

Role	View Tickets	Answer Tickets	Access Dashboard & Reports	Access Department Settings Page	Access Workspace & Security Settings
Master User	✔	✔	✔	✔	✔
Department Admin	✔	✔	✔	✔	✖
Department User	✔	✔	✖	✖	✖
Read Only	✔	✖	✖	✖	✖
Reports and Dashboard Access	✖	✖	✔	✖	✖

📘
Info:
Master Users must be in all the departments under the workspace.
Master Users can remove department admins.

📘
Info:
The Reports and Dashboard Access role can be added in addition to the other roles.