User Roles


A user represents an agent in your department. A user can be assigned to multiple departments.

In this article, we'll discuss the different roles.


Users can have different roles in your organization. Glassix provides multiple roles depending on the specific users and organizational needs.

RoleView TicketsAnswer TicketsAccess Dashboard & ReportsAccess Department Settings PageAccess Workspace & Security Settings
Master User
Department Admin
Department User
Read Only
Reports and Dashboard Access



Master Users must be in all the departments under the workspace.

Master Users can remove department admins.



The Reports and Dashboard Access role can be added in addition to the other roles.