Emending a chat widget in your website allows your customer to contact you in an easy and accessible way. You must embed the script in every page you wish your chat widget to appear.
- Go to Settings.
Click on the symbol in the agent dashboard.
- Click Channels → Web Chat. Click here
You can create different chats with different looks for different sites or bots. If you don't want to create different chat widgets skip to step 8.
- Click on Chat widget design & settings.
- Click on ➕.
- In the Snippet name text box, type a name of your choice.
- Click Confirm.
- Edit your chat settings as desired.
- Click Save.
You can preview your widget by clicking on here at the top of your settings.
- Click on Widget installation.
- From the widget list, select the desired widget script.
If you are using RequireJS you must add the code in the required format. Read here to learn about the format.
Updated 8 months ago