Overview

OpenID Connect in Glassix allows users to log in using their existing Azure AD identity provider securely. It makes it possible for your users to authenticate to Glassix without remembering or typing in their credentials every time.

Create an App in Azure AD

1. Log into your Azure Active Directory.
2. In the menu, click APP Registration → New Registration.
3. In the Name text box, give your app a name (e.g., Glassix SSO).
4. From the Select a platform drop-down, select Web.
5. In the Redirect URI text box, type https://{workspace}.glassix.com/api/v1.2/openid/callback
6. Click Register.
7. In your new app menu, click Certificates & secrets → New client secret.
8. In the Add a client secret window, enter a description.
9. From the Expires drop-down, select an expiry time.

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Note:

You must define an expiry time. We recommend the most extended time available.

9. Click Add.

Configure Authentication in Glassix

1. Go to Settings.

   Click on the symbol in the agent dashboard.

2. Click Workspace management → Login.
3. Click SSO → Add SSO connection.
4. In the Description text box, type a description for your connector.
5. In the Tenant ID text box, enter your Directory (tenant) ID.
6. In the Client ID text box, enter your Application (client) ID.

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Info:

The Directory (tenant) ID and Application (client) IDcan be found in your app in Azure under Overview.

7. In the Client Secret text box, enter the Value of the secret you generated.

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Info:

The Value can be found in your app in Azure under Certificates & secrets → Client secrets.

8. Click Save.
9. In the Azure AD's authentication portal, identify yourself.

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Note:

The Force all users to sign in to workspace with SSO will automatically be enabled. You can change this at any time.