Instagram Posts and Comments
Overview
At times customers want to contact you or get your attention via Instagram posts and comments.
In this article we'll go through all the situations in which tickets will be opened in Glassix.
Post on Your Profile
- Each root comment (a comment directly on the post) will open a new ticket.
![IGpostCommant.png 1395](https://files.readme.io/a8f7ae3-IGpostCommant.png)
![IGpostCommant2.png 855](https://files.readme.io/d8d5b3c-IGpostCommant2.png)
- Each reply comment will open a new ticket.
![IGpostRepluyCommant2.png 1396](https://files.readme.io/e7f6cd8-IGpostRepluyCommant2.png)
![IGpostRepluyCommant.png 865](https://files.readme.io/1d5a595-IGpostRepluyCommant.png)
Public Tagged posts by Other Profiles
This refers to public posts and comments on other profiles in which your profile is tagged.
Note:
Dou to Instagram limitations, posts created by a private account and their comments in which the page is @mentioned won't open a ticket on Glassix.
- Any post in which the page is tagged will open a new ticket.
![IGPost2.png 967](https://files.readme.io/b2c4381-IGPost2.png)
![IGPost.png 1106](https://files.readme.io/653ed58-IGPost.png)
- Each comment in which the page is tagged will open a new ticket.
![IGCommant2.png 956](https://files.readme.io/36ea160-IGCommant2.png)
![IGCommant.png 1113](https://files.readme.io/9844da8-IGCommant.png)
Updated over 2 years ago