Attachment / File limit size

Overview

Each communication channel has its own file size limits. If this limit is exceeded the files won't be sent properly.
To learn about the file types Glassix supports read here.

Glassix attachment size limits

Channel

Inbound Attachment (customer))

Outbound Attachment (agent))

Supported File Types

WhatsApp (Twilio)

16 MB

5 MB

.jpg, .jpeg, .mp3, .ogg, .amr, .pdf

WhatsApp (Vonage)

25 MB

5 MB

.jpg, .jpeg, .mp3, .ogg, .amr, .pdf

SMS

Not supported

Not supported

Not supported

Email (Gmail)

25 MB

5 MB

All

Email (Office 365)

25 MB

5 MB

All

Email (SendGrid)

20MB

5 MB

All

Facebook Messenger

25 MB

5 MB

.png, .jpeg, .gif, .m4v, .m4a, .mp3, .wav, .mp4, .csv, .xml, .zip,

Facebook Feed

25 MB

5 MB

.png, .jpeg, .gif, .m4v, .m4a, .mp3, .wav, .mp4

Instagram Feed

25 MB

5 MB

.jpg, .jpeg, .bmp, .png, .mp4, .gif

Instagram Direct

25 MB

5 MB

.jpg, .jpeg, .png, .gif,

Viber

25 MB

5 MB

.doc, .docx, .dot, .txt, .pdf, .xls, .xlsx, .ods, .csv, .xltm

Apple Business Chat

25 MB

5 MB

All

Web Chat Widget

5 MB

5 MB

All


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