Attachment / File limit size

Google Business Messages# Overview

Each communication channel has its own file size limits. If this limit is exceeded, the files won't be sent properly.
To learn about the file types, Glassix supports, read here.

Glassix attachment size limits

ChannelInbound Attachment (customer)Outbound Attachment (agent)Supported File Types
WhatsApp (Twilio)16 MB5 MB.jpg, .jpeg, .mp3, .ogg, .amr, .pdf, .doc
WhatsApp (Vonage)25 MB5 MB.jpg, .jpeg, .mp3, .mp4, .ogg, .amr, .pdf, .doc, .docx
SMSNot supportedNot supportedNot supported
Email (Gmail)25 MB5 MBAll
Email (Office 365)25 MB5 MBAll
Email (SendGrid)20MB5 MBAll
Facebook Messenger25 MB5 MB.png, .jpeg, .gif, .m4v, .m4a, .mp3, .wav, .mp4, .csv, .xml, .zip, .doc
Facebook Feed25 MB5 MB.png, .jpeg, .gif, .m4v, .m4a, .mp3, .wav, .mp4
Instagram Feed25 MB5 MB.jpg, .jpeg, .bmp, .png, .mp4, .gif
Instagram Direct25 MB5 MB.jpg, .jpeg, .png, .gif,
Viber25 MB5 MB.doc, .docx, .dot, .txt, .pdf, .xls, .xlsx, .ods, .csv, .xltm
Apple Business Chat25 MB5 MBAll
Web Chat Widget5 MB5 MBAll
Google Business Messages25 MB5 MB.png, .jpg, jpeg