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Developers
API
Guides
Create a Ticket Using the API
Send a Message With HTML
Send a Non-Ticket Message
Permanently Scramble a Ticket
Add a Phone Call
Integrate Conversations with External Platforms
Additional Information
Rate Limits
Image and File URLs
Functions
Functions
Importing NPM Packages to functions
Using Glassix NPM Package on functions
Events
Events Configuration
Validate Outbound Webhooks and Web API
Agent Widget
Embed An Agent Widget
Enable Third Party Cookies
Embedded Apps
Add an Embedded App
Bots and Automated Flows
Bot Best Practices
Automated Flows
Flows Editor
Flows Settings
Flow Mapping
Add Tags to Flows
Add Dynamic Parameters
Add Web-API Step
Add Buttons Step
Add Data Entry Step
Add Message Step
Add Conditions Step
Add Send Email Step
Add Set Value Step
Add Questions
Add Functions Step
Add Note Step
AI Based Questions and Answers
AI Chatbot
AI Chatbot Explained
Add Your Support Content
Scan a website
AI Chatbot Step
Customer Data
AI Chatbot Best Practices
FAQ
Content Categories
AI Agent
Introduction to AI Agents
Creating an AI Agent
Channels
Chat Widget
Embed Chat Widget Script
Embed Chat in iFrame
Add Chat Widget to WiX Website
Chat Widget Cookies
TokBox
TokBox Network Connectivity Requirements
Find API Key and Secret in Tokbox
Apple Messages
Connect Apple Messages
Google Business
Connect Google Business
Email
Add Outlook 365 Account
Add Forwarding Email Account
Add Gmail Account
Contact Us Form Best Practices
Facebook
Facebook Posts, Comments and Messages
Connect Facebook Page
Reconnect Facebook Page
Instagram
Instagram Posts, Comments and Messages
Connect Instagram Account
Instagram Account Not Linked To Facebook Page Properly
Troubleshoot Instagram Account Linking
Manage Instagram Story Tickets
FAQ
Viber
Generate Viber Account Authentication Token
WhatsApp
WhatsApp Templates
WhatsApp Templates Managment
TikTok
Connect TikTok Account
Security
Audit Logs
Information Security Layers
Manage Allowed File Extensions
Security Best Practices
Single Sign On (SSO)
Support Team Access
Users
User Roles and Permissions
Notifications
Diagnosing Connection Issues
Tickets
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Automatic Messages
Canned Reply
Tags
Ticket State
Automatic ticket assignment
Creating a Nested Conversation
Reports
Detailed Ticket Report
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Updated 3 months ago
Diagnosing Connection Issues
Automatic Messages
