A data entry card allows you collect information from you customer. This can serve multiple purposes and benefits such as:
- Providing personal and specific services to your customer. For example, providing shipment information based on a tracking number.
- Collect data about the customer for future communication.
- Reducing agent wait times by pre-collecting basic information.
- In the New card sidebar, click on Data entry.
Fill in the following text boxes as desired for the message attached: Friendly name,Cover image Title, Text.
From the Question property drop-down, select the information you want to collect and accordingly fill in any boxes shown.
Some Question propertys have an Ask when choice box. Choose the desired behavior for the question when the value has already been collected.
Updated 5 days ago