Permanently Scramble a Ticket

Scrambling a ticket refers only to the information from Glassix. Any information stored outside of Glassix (i.e., communication channels servers, your servers) will remain. If you wish to keep the ticket data in your systems, make sure to pull the information and store it on your side before scrambling it.

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Warning:

Scrambling a ticket will scramble all of its data from Glassix permanently. This action can't be reversed and the data can't be recovered.

Scrambling a ticket can only be done using the API Scramble method:

  1. Obtain an access token.
  2. Send a DELETE request to the following URL: https://app.glassix.com/api/v1.2/tickets/scramble/{ticketId} (see the spec.).

Ticket scramble overrides the following components:

  • Messgaes
  • Notes
  • Attachments
  • Dynamic fields
  • Contact's information including names and identifiers (phone number, email address, etc..)
  • Free text survey answers

General non-personal info such as ticket owner, date/time, and other performance indicators such as SLA, response time average, handle time, and more will remain as is.


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