Permanently Scramble a Ticket

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Warning:
Scrambling a ticket will scramble all of its data from Glassix permanently. This action can't be reversed and the data can't be recovered.

Scrambling a ticket refers only to the information from Glassix. Any information stored outside Glassix (i.e., communication channels servers, your servers) will remain.

If you wish to keep the ticket data in your systems, pull the information and store it on your side before scrambling it.

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Tip:
We provide an isScrambled parameter in GET ticket endpoints. In order to prevent writing any scrambled data, we recommend checking this parameter before overwriting any data in your system.

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Important!
Scrambling a ticket changes its last updated date to the time of the scramble.

Scrambling a ticket can only be done using the API Scramble method:

Obtain an access token.
Send a DELETE request to the following URL: https://app.glassix.com/api/v1.2/tickets/scramble/{ticketId} (see the spec.).

Ticket scramble overrides the following components:

Messages
Notes
Attachments
Dynamic fields
Contact information, including names and identifiers (phone number, email address, etc..)
Free text survey answers

General non-personal info such as ticket owner, date/time, and other performance indicators such as SLA, response time average, handle time, and more will remain.