Overview
Events are how Glassix can communicate with your systems. Events are meant to trigger actions in your system or functions, such as Ticket documentation, Creating a new Ticket, and more. Webhooks will be sent to the endpoint you define via Post request in real time. If you can't receive requests in real-time, you can use polling via Get Requests. For more information on configuring your Webhooks, read here.
Event Types
Ticket State Change
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:17:57.4865353Z",
"changes": [
{
"_event": "TICKET_STATE_CHANGE",
"ticketId": 137694,
"ticketState": "Closed",
"ticket": {
"id": 7638788,
"departmentId": "00000000-0000-0000-0000-000000000000",
"field1": "Tuscany vacation",
"field2": "4448 Badger Pond Lane, Bridgeville",
"field3": "15017",
"field4": "724-986-9436",
"field5": "",
"field6": "",
"field7": "",
"field8": "",
"field9": "",
"field10": "",
"culture": "en-US",
"ticketType": "Regular",
"tags": [
"Sales"
],
"owner": {
"id": "00000000-0000-0000-0000-000000000000",
"gender": "Female",
"UserName": "christopher.meador@gmail.com",
"culture": "en-US",
"isAnonymous": false,
"uniqueArgument": "",
"type": "AGENT"
},
"state": "Open",
"open": "2021-03-16T14:17:31.3567578Z",
"close": "0001-01-01T00:00:00",
"lastActivity": "2018-11-27T16:42:53.15",
"uniqueArgument": "",
"participants": [
{
"id": 1,
"name": "Peggy D Smith",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "Client",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": ""
},
{
"id": 2,
"name": "Christopher A Meador",
"displayName": "Christopher",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "User",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "christopher.meador@gmail.com"
}
],
"details": {
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
"iPAddress": "16.35.197.175",
"location": "Bridgeville, Pennsylvania",
"isMobile": false,
"source": {
"title": "Tuscany vacation",
"uri": "https://www.example.com/tuscany_vacation"
},
"referral": {
"utmParameters": {
"utm_source": "google",
"utm_medium": "cpc",
"utm_campaign": "spring_sale",
"utm_content": "running+shoes",
"utm_term": "logolink"
},
"adId": "",
"adTitle": "",
"productId": "",
"refData": "",
"fbPostId": ""
}
},
"primaryProtocolType": "FBmessenger",
"movedToTicketId": 0,
"movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
"firstCustomerMessageDateTime": "2022-08-18T15:04:43Z",
"firstAgentMessageDateTime": "2022-08-21T08:19:55Z",
"firstAgentMessageUserId": "aca76a89-8950-4424-b727-2f277c24a891",
"lastCustomerMessageDateTime": "2022-08-18T15:06:16Z",
"queueTimeGross": "00:00:00",
"queueTimeNet": "00:00:00",
"firstAgentResponseTimeGross": "2.17:13:35",
"firstAgentResponseTimeNet": "2.17:13:35",
"agentAssignToResponseTimeGross": "2.17:13:36",
"agentAssignToResponseTimeNet": "2.17:13:36",
"agentMediaCount": 0,
"customerMediaCount": 0,
"agentMessagesCount": 1,
"customerMessagesCount": 4,
"durationNet": "2.17:21:51",
"durationGross": "2.17:21:51",
"agentResponseAverageTimeNet": "16:18:28",
"agentCannedRepliesCount": 0,
"botConversationId": "c39d25d1-fe37-42d7-a653-1c9093deade2",
"dynamicParameters": [
{
"id": "00000000-0000-0000-0000-000000000000",
"flowId": "00000000-0000-0000-0000-000000000000",
"name": "Example",
"boolValue": false,
"numValue": 0,
"intValue": 0,
"type": "Number",
"creationDatetime": "2022-06-23T09:01:41Z"
}
]
}
}
]
}New Ticket
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:10:39.1744945Z",
"changes": [
{
"_event": "NEW_TICKET",
"ticketId": 7638788,
"ticket": {
"id": 7638788,
"departmentId": "00000000-0000-0000-0000-000000000000",
"field1": "Tuscany vacation",
"field2": "4448 Badger Pond Lane, Bridgeville",
"field3": "15017",
"field4": "724-986-9436",
"field5": "",
"field6": "",
"field7": "",
"field8": "",
"field9": "",
"field10": "",
"culture": "en-US",
"ticketType": "GlassixBot",
"tags": [
"Sales"
],
"owner": {
"id": "00000000-0000-0000-0000-000000000000",
"gender": "Female",
"UserName": "christopher.meador@gmail.com",
"culture": "en-US",
"isAnonymous": false,
"uniqueArgument": "",
"type": "AGENT"
},
"state": "Open",
"open": "2021-03-16T14:17:31.3567578Z",
"close": "0001-01-01T00:00:00",
"uniqueArgument": "",
"participants": [
{
"id": 1,
"name": "Peggy D Smith",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "Client",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": ""
},
{
"id": 2,
"name": "Christopher A Meador",
"displayName": "Christopher",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "User",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "christopher.meador@gmail.com"
}
],
"details": {
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
"iPAddress": "16.35.197.175",
"location": "Bridgeville, Pennsylvania",
"isMobile": false,
"source": {
"title": "Tuscany vacation",
"uri": "https://www.example.com/tuscany_vacation"
},
"referral": {
"utmParameters": {
"utm_source": "google",
"utm_medium": "cpc",
"utm_campaign": "spring_sale",
"utm_content": "running+shoes",
"utm_term": "logolink"
},
"adId": "",
"adTitle": "",
"productId": "",
"refData": "",
"fbPostId": ""
}
},
"primaryProtocolType": "Web",
"movedToTicketId": 0,
"movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
"queueTimeGross": "00:00:00",
"queueTimeNet": "00:00:00",
"firstAgentResponseTimeGross": "00:00:00",
"firstAgentResponseTimeNet": "00:00:00",
"agentMediaCount": 0,
"customerMediaCount": 0,
"agentMessagesCount": 0,
"customerMessagesCount": 0,
"durationNet": "00:00:00",
"durationGross": "00:00:00",
"agentResponseAverageTimeNet": "00:00:00",
"agentCannedRepliesCount": 0,
"botConversationId": "00000000-0000-0000-0000-000000000000"
}
}
]
}Ticket Tags Change
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:10:39.1744945Z",
"changes": [
{
"_event": "TICKET_TAGS_CHANGE",
"ticketId": 7638788,
"ticket": {
"id": 7638788,
"departmentId": "00000000-0000-0000-0000-000000000000",
"field1": "Tuscany vacation",
"field2": "4448 Badger Pond Lane, Bridgeville",
"field3": "15017",
"field4": "724-986-9436",
"field5": "",
"field6": "",
"field7": "",
"field8": "",
"field9": "",
"field10": "",
"culture": "en-US",
"ticketType": "Regular",
"tags": [
"Sales",
"Example"
],
"owner": {
"id": "00000000-0000-0000-0000-000000000000",
"gender": "Female",
"UserName": "christopher.meador@gmail.com",
"culture": "en-US",
"isAnonymous": false,
"uniqueArgument": "",
"type": "AGENT"
},
"state": "Open",
"open": "2021-03-16T14:17:31.3567578Z",
"close": "0001-01-01T00:00:00",
"lastActivity": "2018-11-27T16:42:53.15",
"uniqueArgument": "",
"participants": [
{
"id": 1,
"name": "Peggy D Smith",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "Client",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": ""
},
{
"id": 2,
"name": "Christopher A Meador",
"displayName": "Christopher",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "User",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "christopher.meador@gmail.com"
}
],
"details": {
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
"iPAddress": "16.35.197.175",
"location": "Bridgeville, Pennsylvania",
"isMobile": false,
"source": {
"title": "Tuscany vacation",
"uri": "https://www.example.com/tuscany_vacation"
},
"referral": {
"utmParameters": {
"utm_source": "google",
"utm_medium": "cpc",
"utm_campaign": "spring_sale",
"utm_content": "running+shoes",
"utm_term": "logolink"
},
"adId": "",
"adTitle": "",
"productId": "",
"refData": "",
"fbPostId": ""
}
},
"primaryProtocolType": "Web",
"movedToTicketId": 0,
"movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
"queueTimeGross": "00:00:00",
"queueTimeNet": "00:00:00",
"firstAgentResponseTimeGross": "00:00:00",
"firstAgentResponseTimeNet": "00:00:00",
"agentMediaCount": 0,
"customerMediaCount": 0,
"agentMessagesCount": 0,
"customerMessagesCount": 0,
"durationNet": "00:00:00",
"durationGross": "00:00:00",
"agentResponseAverageTimeNet": "00:00:00",
"agentCannedRepliesCount": 0
}
}
]
}Ticket Owner Change
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:20:28.4452554Z",
"changes": [
{
"_event": "TICKET_OWNER_CHANGE",
"ticketId": 137694,
"ownerId": "00000000-0000-0000-0000-000000000000",
"ownerUserName": "JaneMark@Gmail.com",
"ticket": {
"id": 7638788,
"departmentId": "00000000-0000-0000-0000-000000000000",
"field1": "Tuscany vacation",
"field2": "4448 Badger Pond Lane, Bridgeville",
"field3": "15017",
"field4": "724-986-9436",
"field5": "",
"field6": "",
"field7": "",
"field8": "",
"field9": "",
"field10": "",
"culture": "en-US",
"ticketType": "Regular",
"tags": [
"Sales"
],
"owner": {
"id": "00000000-0000-0000-0000-000000000000",
"gender": "Female",
"UserName": "JaneMark@Gmail.com",
"culture": "en-US",
"isAnonymous": false,
"uniqueArgument": "",
"type": "AGENT"
},
"state": "Open",
"open": "2021-03-16T14:17:31.3567578Z",
"close": "0001-01-01T00:00:00",
"lastActivity": "2018-11-27T16:42:53.15",
"uniqueArgument": "",
"participants": [
{
"id": 1,
"name": "Peggy D Smith",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "Client",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": ""
},
{
"id": 2,
"name": "Christopher A Meador",
"displayName": "Christopher",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "User",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "christopher.meador@gmail.com"
},
{
"id": 3,
"name": "Jane Mark",
"displayName": "Jane",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "User",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "JaneMark@Gmail.com"
}
],
"details": {
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36",
"iPAddress": "16.35.197.175",
"location": "Bridgeville, Pennsylvania",
"isMobile": false,
"source": {
"title": "Tuscany vacation",
"uri": "https://www.example.com/tuscany_vacation"
},
"referral": {
"utmParameters": {
"utm_source": "google",
"utm_medium": "cpc",
"utm_campaign": "spring_sale",
"utm_content": "running+shoes",
"utm_term": "logolink"
},
"adId": "",
"adTitle": "",
"productId": "",
"refData": "",
"fbPostId": ""
}
},
"primaryProtocolType": "Web",
"movedToTicketId": 0,
"movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
"firstCustomerMessageDateTime": "2022-08-18T15:04:43Z",
"firstAgentMessageDateTime": "2022-08-21T08:19:55Z",
"firstAgentMessageUserId": "aca76a89-8950-4424-b727-2f277c24a891",
"lastCustomerMessageDateTime": "2022-08-18T15:06:16Z",
"queueTimeGross": "00:00:00",
"queueTimeNet": "00:00:00",
"firstAgentResponseTimeGross": "2.17:13:35",
"firstAgentResponseTimeNet": "2.17:13:35",
"agentAssignToResponseTimeGross": "2.17:13:36",
"agentAssignToResponseTimeNet": "2.17:13:36",
"agentMediaCount": 0,
"customerMediaCount": 0,
"agentMessagesCount": 1,
"customerMessagesCount": 4,
"durationNet": "2.17:21:51",
"durationGross": "2.17:21:51",
"agentResponseAverageTimeNet": "16:18:28",
"agentCannedRepliesCount": 0,
"botConversationId": "c39d25d1-fe37-42d7-a653-1c9093deade2",
"dynamicParameters": [
{
"id": "00000000-0000-0000-0000-000000000000",
"flowId": "00000000-0000-0000-0000-000000000000",
"name": "Example",
"boolValue": false,
"numValue": 0,
"intValue": 0,
"type": "Number",
"creationDatetime": "2022-06-23T09:01:41Z"
}
]
}
}
]
}Ticket Fields Change
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:20:28.4452554Z",
"changes": [
{
"_event": "TICKET_FIELDS_CHANGE",
"ticketId": 137694,
"ticket": {
"id": 67106,
"departmentId": "00000000-0000-0000-0000-000000000000",
"field1": "Example",
"field2": "",
"field3": "",
"field4": "",
"field5": "",
"field6": "",
"field7": "",
"field8": "",
"field9": "",
"field10": "",
"culture": "he-IL",
"ticketType": "Regular",
"tags": [],
"owner": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"gender": "Undefined",
"UserName": "jayne.wick@glassix.com",
"culture": "en-US",
"isAnonymous": false,
"uniqueArgument": "string",
"type": "AGENT"
},
"state": "Open",
"open": "2022-08-21T08:30:52Z",
"close": "0001-01-01T00:00:00",
"lastActivity": "2022-08-21T08:30:52Z",
"uniqueArgument": "",
"participants": [
{
"id": 1,
"name": "John Wick",
"displayName": "",
"protocolType": "WhatsApp",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "12122001127",
"departmentIdentifier": "12029550133",
"type": "Client",
"contactId": "7a10856d-6d27-4a2a-a8e9-641d26566dab",
"userName": ""
},
{
"id": 2,
"name": "Christopher A Meador",
"displayName": "Christopher",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"departmentIdentifier": "",
"type": "User",
"contactId": "00000000-0000-0000-0000-000000000000",
"userName": "christopher.meador@gmail.com"
}
],
"details": {
"userAgent": "",
"iPAddress": "",
"location": "",
"source": {
"title": ""
},
"isMobile": false,
"referral": {
"adId": "",
"adTitle": "",
"refData": "",
"productId": "",
"fbPostId": "",
"instagramStoryId": "",
"appleIntentId": "",
"appleGroupId": "",
"twitterRootTweetId": ""
}
},
"primaryProtocolType": "WhatsApp",
"movedToTicketId": 0,
"movedToDepartmentId": "00000000-0000-0000-0000-000000000000",
"queueTimeGross": "00:00:00",
"queueTimeNet": "00:00:00",
"firstAgentResponseTimeGross": "00:00:00",
"firstAgentResponseTimeNet": "00:00:00",
"agentMediaCount": 0,
"customerMediaCount": 0,
"agentMessagesCount": 0,
"customerMessagesCount": 0,
"durationNet": "00:00:00",
"durationGross": "00:00:00",
"agentResponseAverageTimeNet": "00:00:00",
"agentCannedRepliesCount": 0,
"botConversationId": "00000000-0000-0000-0000-000000000000"
},
"field1": "Example",
"field2": "",
"field3": "",
"field4": "",
"field5": "",
"field6": "",
"field7": "",
"field8": "",
"field9": "",
"field10": ""
}
]
}User Status Change
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:24:12.3750814Z",
"changes": [
{
"_event": "USER_STATUS_CHANGE",
"userId": "00000000-0000-0000-0000-000000000000",
"userName": "user@example.com",
"userStatus": "Break",
"doNotDisturb" : false
}
]
}New Message
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2018-11-25T14:26:58.994518Z",
"changes": [
{
"_event": "NEW_MESSAGE",
"ticketId": 137694,
"transaction": {
"id": 2139646,
"dateTime": "2018-11-25T14:26:57.9403362Z",
"fromProtocolType": "Web",
"type": "Message",
"text": "Hi",
"html": "<head></head><body><p>Hi</p></body>",
"status": "Pending",
"fromParticipant": {
"id": 3,
"name": "John Wick",
"displayName": "John",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "00000000-0000-0000-0000-000000000000",
"type": "User"
},
"attachments": [
{
"id": 1557,
"type": "Image",
"fileIdentifier": "201118135610uploadedimageklapzqep.jpg",
"originalFileName": "UPLOADED_IMAGE.jpg",
"thumbnails": [
"https://glassix-test.s3.eu-central-1.amazonaws.com/thumbnail_201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=766df921e38312c96621e63150df3143a4570c532670404ce6ba2982886c69ca"
],
"uri": "https://glassix-test.s3.eu-central-1.amazonaws.com/201118135610uploadedimageklapzqep.jpg?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20181120/eu-central-1/s3/aws4_request&X-Amz-Date=20181120T140436Z&X-Amz-SignedHeaders=host&X-Amz-Signature=8b17ad1960aa0302b8071bbf0ac51dec0c79cacc2b9bec7ae9aff7ad1c337258",
"isEmbedded": false
}
]
}
}
]
}Document Signed
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2019-01-09T12:12:00.6752447Z",
"changes": [
{
"_event": "DOCUMENT_SIGNED",
"ticketId": 16018,
"document": {
"attachmentId": 1833,
"transactionId": 34196,
"baseDocumentName": "020119143719newdeliverynotesignaturetesttenzhl0i.pdf",
"baseDocumentUri": "https://glassix-test.s3.eu-central-1.amazonaws.com/020119143719newdeliverynotesignaturetesttenzhl0i.pdf?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=dd46e4221e679fafc8385956708249eba356507b916ec6b5ad22b6f5b7ba418b",
"latestDocumentFileName": "090119121155020119143719newdeliverynotesignaturetestqnldgqfi.pdf",
"latestDocumentUri": "https://glassix-test.s3.eu-central-1.amazonaws.com/090119121155020119143719newdeliverynotesignaturetestqnldgqfi.pdf?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=57536dce16f6c03cc3197bdb762f86841d3ba0883b73dfa0471dbca86fa105c2",
"baseDocumentThumbnails": [
"020119143719newdeliverynotesignaturetesttenzhl0i.png"
],
"baseDocumentThumbnailsUris": [
"https://glassix-test.s3.eu-central-1.amazonaws.com/020119143719newdeliverynotesignaturetesttenzhl0i.png?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=3054d23056ef12ba0f03ce0cb65b4f24dfd53feba68e2582ba1f42a56fa160c5"
],
"isLocked": true,
"isCompleted": true,
"latestDocumentThumbnails": [
"090119121155020119143719newdeliverynotesignaturetestqnldgqfi.png"
],
"latestDocumentThumbnailsUris": [
"https://glassix-test.s3.eu-central-1.amazonaws.com/090119121155020119143719newdeliverynotesignaturetestqnldgqfi.png?X-Amz-Expires=10800&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJIFZS27UMTE47NXA/20190109/eu-central-1/s3/aws4_request&X-Amz-Date=20190109T121158Z&X-Amz-SignedHeaders=host&X-Amz-Signature=0023c1a12869ea00ae553cd20a4e976f9e8f6b901bae8c97d152b8b4d4187a90"
],
"fields": [
{
"id": 351,
"parentId": 42,
"name": "Signature",
"title": "Sign here",
"subtitle": "",
"type": "Signature",
"forParticipant": 1,
"strValue": "090119121152signaturejjt6r2mi.png",
"boolValue": false,
"defaultValue": "",
"isMandatory": true,
"fillOrder": 0,
"fieldParentID": 0,
"validationPattern": "",
"acceptedValues": [],
"groupName": ""
}
],
"id": 42,
"title": "Example document",
"parentId": 41,
"type": "Document"
}
}
]
}Non-Ticket Message Status
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2019-12-24T15:57:55.5656702Z",
"changes": [
{
"_event": "NON_TICKET_MESSAGE_STATUS",
"message": {
"text": "17:57",
"protocolType": "SMS",
"from": "972526267845",
"to": "972543105415",
"dateTime": "2019-12-24T15:57:49.468657Z",
"providerMessageId": "00000000-0000-0000-0000-000000000000",
"status": "Delivered",
"serviceProvider": 2
}
}
]
}Surveys Update
{
"key": "00000000-0000-0000-0000-000000000000",
"dateTime": "2020-06-30T17:34:20.5872468Z",
"changes": [
{
"_event": "SURVEY_UPDATE",
"ticketId": 26244,
"participant": {
"id": 1,
"name": "Kloe Lacey",
"displayName": "",
"protocolType": "Web",
"subProtocolType": "Undefined",
"isActive": true,
"isDeleted": false,
"identifier": "",
"departmentIdentifier": "",
"type": "Client"
},
"surveys": [
{
"id": 1,
"surveyId": 1,
"title": "How satisfied are you with Glassix?",
"value": "5",
"questionType": "Rating"
},
{
"id": 2,
"surveyId": 1,
"title": "How was your interaction with support?",
"value": "Great!",
"questionType": "Text"
}
]
}
]
}