JUMP TOGlassixGlassix APIOverviewAccess TokenpostTicketsTicketSet SummarypostParticipantDetailsTransactionDynamicParameterAttachmentBot Conversation StepsCreatepostGetgetListgetSendpostSet StateputSet FieldsputSet Participant NameputSet OwnerputAssign Available UserputSet DepartmentputAdd TagspostRemove TagdeleteAdd NotepostScrambledeletePDFpostHTMLpostGenerate Survey LinkpostUsersUserGet AllgetSet StatusputGet status logsgetGet StatusgetUpdate UserpostAddpostDeletedeleteSet Unique ArgumentputGet User By Unique ArgumentgetSet User RolespostTenantsIs OnlinegetGet TagsgetContactsContactGetgetSet NameputAdd IdentifierpostSet Unique ArgumentputDelete IdentifierdeleteCanned RepliesCanned ReplyGet AllgetInteractive DocumentsSendpostProtocolsProtocol TypesSendpostPhone CallsStartedpostEndedpostAudio LinkpostEventsEventsGet EventsgetDelete EventpostWidgetsChat WidgetInstallationOptionsMethodsEventsIdentity VerificationRequireJSiFrameAgent WidgetInstallationOptionsMethodsEventsUserA user represents an agent and can be assigned to many departments.