Overview

Connecting an Outlook address to Glassix helps you consolidate all of your work into one place.
This connection is especially beneficial for businesses that previously worked with an Outlook account. Connecting your Outlook account to Glassix prevents the need to change your contact information and keep your previous connections with your customers.

Connect Outlook

1. Go to Settings.

   Click on the symbol in the agent dashboard.

2. Click Channels → Email. Click here
3. Click Add.
4. In the Connect Email window, Click Next → Outlook 365 → Sign in with Microsoft.
5. In the Pop-Up, Pick an account to sign in with.
6. In the Connect Email window, click Next → close.

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Note:

Changing your account's password will disconnect the account from Glassix and require reconnection.